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Genesis Counseling Center
- Counseling & Mental Health
- Hampton, VA
About this business
Location details
2202 Executive Dr, Ste C, Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I truly appreciate and trust Estela . She taken me for some of my lowest lows to i can see a wonderful difference in myself that she has incorporated hard work to get there. She truly asset to your company. She gives me homework, education and food for thought. It's been a journey and some still to go, but with Estela I feel confident I am going to be alround better person. Thank you Estela.
Business response:
We greatly appreciate your positive feedback. We are thrilled to hear about the progress you've made with Genesis Counseling Center's help. Thank you for sharing your experience.
The Nurse did a great job getting to know me and asking pertinent questions. This was first visit prior to memory testing.
Business response:
We're overjoyed to hear that Genesis did a great job getting to know you and asking pertinent questions. Your feedback is incredibly valuable. We are here to help!
The process should be clearly explained and stated. If there is no intention of leaving the appointment with a prescription- that should be made clear. Not after you’ve spent 1/4 of your life filling out forms. To which I still don’t understand the point of because K Washington literally asked me EVERY QUESTION that I had already answered on the questionnaires. It seemed as if she was not interested in truly understanding or even knowing what was or had been going on. For her to minimize my experience and simply tell me to d... read more
Business response:
We apologize for falling short of your expectations. Your concerns about our process are important. Please contact us at (757) 827-7707 to discuss further with our Director of Operations. We hope to speak with you soon and work to regain your trust.
Unprofessional unorganized added to my stress
Business response:
We understand your concerns about feeling stressed. We strive to create a calm, comfortable, and professional atmosphere with every client interaction. We are sorry we have failed to do so for you. Your message has been forwarded to our Director of Operations. He will be reaching out soon to learn more and work to regain your trust.
Extremely difficult to receive my medical records.
Business response:
We acknowledge your frustration with accessing your medical records and strive to provide all clients with a 5-star experience with every contact. We work hard to follow all HIPAA regulations and provide our clients a copy of their clinical records in a timely manner. We are showing you received your records on the same day we received your request. Please contact us at (757) 827-7707 to discuss this matter further and explain your frustration. We are here to help!
Poor. Called me after 7 months of waiting for new counselor that accepted Humana. THEY called me and said had opening. Scheduled and had first virtual appt. The day before second appt, called and said she was not qualified to take Humana.I would have to pay out of pocket, Poor, what a let down. Does Genesis need counseling on how to run the office? Check, they wanted me to pay for appts scheduled in advance for 5 visits out of pocket. Sad, with everything going on.
Frequently asked questions about Genesis Counseling Center
How is Genesis Counseling Center rated?
Genesis Counseling Center has a 4.5 star rating with 702 reviews.
When is Genesis Counseling Center open?
Genesis Counseling Center is closed now. It will open at 9:00 a.m.