Gerry Wood Kia

Left on side of the road 

on DealerRater

10 years ago

Purchased a 2012 Kia Optima new and motor failed at 102K miles. Explained situation to GM Brad Wood and was bluntly told that there was nothing dealership was going to do to help, Motor locked up for no reason (oil was changed 2000 miles prior to motor failure). Had vehicle towed to nearest garage where the mechanic drained the oil to find that the oil had a gray tint from large amount of metal shavings. Bottom line is that the motor shreds at 102k miles and the response from GM Brad Wood is that there is basically nothing t... read more

rfernandez 

on DealerRater

11 years ago

Purchased an almost new Kia Soul on 3/7/2015. The salesman was David Wilson. Also interacted with Dave, the Sales Manager, Marcus, The Head Honcho and Nick, Samantha and Chris. I never felt that they were working against my better interests. My wife and I agreed that we haven't ever felt so good about purchasing a car. Even though we live 25 miles away, we think we are at the start of a good relationship with this place. 

Tricia75 

on DealerRater

12 years ago

I was looking to buy a used vehicle after being involved in a bad accident that was not my fault and left my vehicle totaled. I test drove three different vehicles and decided on one that I was interested in. David Neal told me that the sales price of the vehicle was $17,488. When we went inside to run the numbers, he had asked me what I wanted my monthly payment to be, I told him the amount and he went back to talk to his numbers people. He came back to tell me that it was doable, as he is walking me though all the amounts,... read more

Wagstj08 

on DealerRater

12 years ago

Did not buy a car here after being insulted. Our sales person was Markus, he was alright. Not very knowledgable about the car OR willing to help, but my Dad seemed to like him. I was looking for a brand knew KIA SOUL. Took a test drive things were fine. Then it went down hill. Gave them an offer and the worst cars sales man I have ever met walked over with a beyond arrogant attitude. HOYET MORRIS, came back with a beyond ridiculous offer and an insulting interest rate. I have excellent credit and he wanted to “make” me have ... read more

hhr09 

on DealerRater

13 years ago

My buying experience was good at Gerrywood Kia. My sales associates were friendly and personal. The finance manager was very friendly as well and made my experience in purchasing a car fast and fun. My problem with the dealership is the underlying of the unknown and how unorganized they seem to be. My first sales associate had to leave us several times to go talk to finance and we seemed to have been there all day. Their computers were down which slowed the process. It felt like a hospital stay by the time we left. A few day... read more

kylie.beinke 

on DealerRater

13 years ago

I loved working with Jennifer. She was always kept me updated without being annoying. I really felt that she had my best interests in mind. In the end I felt that she was a friend and someone that I looked forward to seeing when I went into the dealership. My ratings reflect this experience. I also worked briefly with Aaron. This experience is not reflected in my rating. I did not enjoy working with Aaron. He was very self absorbed and even creepy. I felt uncomfortable, as though I was being hit on. I would not work with him... read more

thebyrdman75 

on DealerRater

13 years ago

We did all the work online. Also the dealer got us financed when nobody else would even try on a older truck. Also Jimmy was the only salesperson between 3 differnet dealers to call us back.