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Glo Tanning
- Tanning
- Oklahoma City, OK
About this business
Location details
12335 N Rockwell, Oklahoma City, OK, 73142, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I want to thank Skye for contacting me regarding my recent negative experience. She was open to listening to my concerns as well as assuring me that the issues I encountered would be addressed. I am confident this location will improve their practices and become a premier tanning location. The services offered, knowledge of product and facilities is an excellent value and an enjoyable experience. I brought some cookies from the bakery for the fabulous agents at this location. I did not see Skylar; however, I had the pleasu... read more
Business response:
Wow, Annette! That was so kind of you!! We are so thankful for your support and for taking the time to bring the staff cookies. You are too sweet! We appreciate you!
Edit: within 30 mins of my review, the owner (or person in charge of keeping people happy?) called me to personally apologize and listen to my experience. I appreciate the prompt response and I'll edit my review because from speaking to her it does seem that rudeness is not tolerable to them or their norm, so I'll give it another shot. I was forced to come to this location because my usual location (150th & Western) is relocating and this is now my nearest Glo location. The employee was so rude, and cut me off while I was ... read more
Business response:
Lacey, thank you so much for your feedback on your experience, as that's what helps us grow and improve. We are so so sorry for your less than 5-star experience and we will be fixing this promptly. Thank you for also taking the time to talk to us today and for changing your review and giving us another chance to prove ourselves. Your experience was not the Glo standard. Thank you again for everything today. We appreciate you and can't thank you enough! Please let us know if there is anything we can do for you! If your ex... read more
Great tanning salon! I really loved the beds here. My favorite is the one with red light in it. It's big and comfy and has a/c too! I still wanna try the spa services. Also, the girls at the front desk were very sweet and helpful. The place is very clean and neat!
Been a customer for a couple of years. The customer service here is great! I am so glad they expanded?
i've seen the same dust bunnies and trash on the floor in less than a month since i've started going at this location. birthday wrong in the system and none of the staff ever working in the evening can fix it. didn't get a key ring tag until 3 weeks into membership. genuinely watching the staff one night and hear one girl say to another "you literally don't know what you're doing" which was very apparent because there was a line of people and she acted like it was her first day. mind you i've been coming almost daily for alm... read more
Business response:
Thank you for sharing your feedback, Lauren. We sincerely apologize for the experience you’ve had at the salon. This is not the level of cleanliness or service we strive to provide, and we truly appreciate you bringing these concerns to our attention. We are more than happy to take a closer look at each issue you mentioned, as we are committed to improving our services and ensuring a professional, clean, and welcoming environment for all of our clients. If you’re open to it, we would love the opportunity to discuss this fu... read more
They don't know what they are doing. Bad employees- bad equipment- bad experience - now I am adding more characters so the yelp app is happy
Business response:
Hi Jay, we truly appreciate you taking the time to share your experience, and we're very sorry to hear about your concerns. We always strive to provide a welcoming environment and high-quality services, so this is definitely not the experience we want for any of our guests. After reviewing our records, we are unable to locate your visit in our system, which makes us wonder if this review may be intended for another business. We’d love the opportunity to clarify this and make things right. Please reach out to us at hello@glo... read more
This is the worst tanning place. You are bombarded every time to buy over priced products. Told you get imaginary credits when you freeze your account but when you go to unfreeze it they charge you the prorated amount it would be for anyone to start a member ship and use those "credits" to make you pay that same amount. I'm not sure how they stay in business. if we had more options I would tan elsewhere.
can't get tan in this place. not sure what is wrong. last year in may i used this company and got very tan aftee 30 days using the stand up tanning bed only. this year i have used the most powerful (lay down) tanning beds on "intense" for the maximum amount of time. i have tanned almo every day for 12 days and i can't see any change in my skin color. there is definitely a problem. maybe this place hasn't changed their tanning bed bulbs since last summer. i suggest you find a different salon to tan in.
If i could rate the customer service department a zero I would. I was in the store and requested a freeze around the 15th of the month as I havent been tanning. Was told it was handled. then on the second I see that I was charged the full amount. I call the customer service and am told she got it canceled and that I would be getting my refund in 5 days. I callback on the 6th day to be told that I cant freeze my account in the store on the tablet that they have me sign. I then was informed that they would look into a refu... read more
Business response:
Hi Heather, we are genuinely sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and we take your feedback seriously. Here at Glo, we committed to improving and providing you with a better service every day and customer service is our top priority! We understand the importance of your request and the impact it may have on your business. Rest assured; every effort is being made to resolve the concern with efficiency. Our team is focused on delivering a solution and make sure that your ... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.2 star rating with 424 reviews.
When is Glo Tanning open?
Glo Tanning is open now. It will close at 9:00 p.m.