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Glo Tanning
- Tanning
- Oklahoma City, OK
About this business
Location details
12335 N Rockwell, Oklahoma City, OK, 73142, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
they keep charging my credit card. I called to get this resolved, stayed on phone for 20 min., and will have to do a fraud. I also will be turning them into better bus bureau , if the money is not back in my account n next 48 hrs
Business response:
Hi Bobby, We’re sorry to know about your experience and understand your concerns regarding the charges. As part of our membership process, all billing is conducted in accordance with a signed membership agreement that outlines the terms and conditions, including cancellation and billing policies. That said, we take concerns like this seriously and will review what occurred in your case during your visit. We are committed to ensuring our processes are clear and that we continue to improve both communication and the overal... read more
i've seen the same dust bunnies and trash on the floor in less than a month since i've started going at this location. birthday wrong in the system and none of the staff ever working in the evening can fix it. didn't get a key ring tag until 3 weeks into membership. genuinely watching the staff one night and hear one girl say to another "you literally don't know what you're doing" which was very apparent because there was a line of people and she acted like it was her first day. mind you i've been coming almost daily for alm... read more
Business response:
Thank you for sharing your feedback, Lauren. We sincerely apologize for the experience you’ve had at the salon. This is not the level of cleanliness or service we strive to provide, and we truly appreciate you bringing these concerns to our attention. We are more than happy to take a closer look at each issue you mentioned, as we are committed to improving our services and ensuring a professional, clean, and welcoming environment for all of our clients. If you’re open to it, we would love the opportunity to discuss this fu... read more
They don't know what they are doing. Bad employees- bad equipment- bad experience - now I am adding more characters so the yelp app is happy
Business response:
Hi Jay, we truly appreciate you taking the time to share your experience, and we're very sorry to hear about your concerns. We always strive to provide a welcoming environment and high-quality services, so this is definitely not the experience we want for any of our guests. After reviewing our records, we are unable to locate your visit in our system, which makes us wonder if this review may be intended for another business. We’d love the opportunity to clarify this and make things right. Please reach out to us at hello@glo... read more
This is the worst tanning place. You are bombarded every time to buy over priced products. Told you get imaginary credits when you freeze your account but when you go to unfreeze it they charge you the prorated amount it would be for anyone to start a member ship and use those "credits" to make you pay that same amount. I'm not sure how they stay in business. if we had more options I would tan elsewhere.
can't get tan in this place. not sure what is wrong. last year in may i used this company and got very tan aftee 30 days using the stand up tanning bed only. this year i have used the most powerful (lay down) tanning beds on "intense" for the maximum amount of time. i have tanned almo every day for 12 days and i can't see any change in my skin color. there is definitely a problem. maybe this place hasn't changed their tanning bed bulbs since last summer. i suggest you find a different salon to tan in.
If i could rate the customer service department a zero I would. I was in the store and requested a freeze around the 15th of the month as I havent been tanning. Was told it was handled. then on the second I see that I was charged the full amount. I call the customer service and am told she got it canceled and that I would be getting my refund in 5 days. I callback on the 6th day to be told that I cant freeze my account in the store on the tablet that they have me sign. I then was informed that they would look into a refu... read more
Business response:
Hi Heather, we are genuinely sorry to hear about your recent experience. Your satisfaction is of utmost importance to us, and we take your feedback seriously. Here at Glo, we committed to improving and providing you with a better service every day and customer service is our top priority! We understand the importance of your request and the impact it may have on your business. Rest assured; every effort is being made to resolve the concern with efficiency. Our team is focused on delivering a solution and make sure that your ... read more
I never YELP, but I'm really worried about this location. Several times the staff is no show leaving one girl to handle everything . Line building up to the door, and management next door doing NOTHING to help. I feel so bad for the staff. Almost offered to help her clean beds. Not beneath the customer but clearly beneath management next door ignoring the staff and customers. Went online to CANCEL because of constant issues, but only given a choice to freeze? I pay extra to not be in a contract and they make it impossible ... read more
Business response:
Hi Mel, Thank you for taking the time to share your experience with us. We always want to deliver a 5-star experience and I'm sorry that this wasn't the case during your visit. We always want the best for our clients by offering them the best services. We know your time is valuable, and we would love to connect with you whenever is easiest for you so we can make this right. I will be happy to call you so we can make it right with you. I would appreciate it if you could send your phone number to hello@glotanning.com! I look ... read more
i will never come back to this location again after today. i always get the worst experience, especially the last 2 times i've been in. they don't pay attention to people in line waiting for beds, they tend to put people in before you & then make you wait when you've been here for 20 mins already & had asked for that bed prior to anyone before me. so sad since this location is right down the street safe to say i'll be going to the other locations. hope these gals get their shit together. maybe do some more team training in c... read more
The beds are really nice and the spa services are ok, but honestly I pay too much for what I receive. I've been in multiple times and had long waits in line for no apparent reason (multiple employees present but only one working, etc.) Multiple times the computer systems have gone down so I wasn't even able to utilize services that day -- after driving 15-20 minutes to get to the closest location near me. Multiple times I've been told I can't have an open bed because someone "reserved" it even though they were not ready to g... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.3 star rating with 516 reviews.
When is Glo Tanning open?
Glo Tanning is closed now. It will open tomorrow at 9:00 a.m.