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Glo Tanning
- Tanning
- Oklahoma City, OK
About this business
Location details
12335 N Rockwell, Oklahoma City, OK, 73142, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Terrible experience on 4/8 and then again on 4/9. What I want to know is where is the management staff when it's time to step in to help! Obviously getting an early start to the weekend. My wife and I stopped by on 4/8 and the sign in the door said closed for technical difficulties. Next day early afternoon we walked into a crowded lobby! There were ladies behind the check in counter and you can tell they were not happy. After I found out why I understand. Apparently some of the staff quit on Friday 4/8 - now I can... read more
Business response:
Hi Terry, I sincerely apologize for the inconvenience you experienced in our Rockwell store. We appreciate you sharing this feedback with us. Rest assured that this reaches our management. On my end, I'd love a chance to make this right for you. Can you please email us via hello@glotanning.com with your callback number, Date of birth, and name registered in your account? Thank you
I love coming here. These girls that work here are so amazing, especially my favorite girl Amber. I came in tonight and they just looked so overworked and exhausted. I feel so bad for these young girls, who I believe are in high school. Hopefully this establishment isn't overworking these young ladies and I also hope they are well compensated for selling your products, because that is what they seem to really push for. Please be good to your employees because from my point of view it seems they're being taken advantage of. I... read more
Business response:
Hi Michele, thank you so much for taking the time to share your feedback. We love our Rockwell staff and do everything we can to ensure our schedules reflect the busy hours. Along with the rest of the country, we are struggling tremendously with staffing shortages. Under scheduling does not benefit our business at all if it means clients can't get in to use services and our amazing staff gets overwhelmed. I assure you this will be fixed as quickly as staffing allows and appreciate your concern for our amazing Rockwell team... read more
I wish I could give this place negative stars. I wanted to do a one time tan and was haggled for 15 minutes by two employees trying to get me roped into a membership. They would not take no for an answer no matter how many times I said it. Walked out. Ridiculous.
Business response:
Hi Sarah, I'm so sorry to hear about your unsatisfactory experience. We truly value your feedback because it helps us improve. I'd like to have the opportunity to learn the details of what happened and ensure this never happens again in the future. Can you kindly contact me through our email hello@glotanning.com with your callback number, date of birth, and Full name at your most convenient time? Thank you!
I pay $80 plus a month using "Glo." I walked in on a Tuesday and was immediately assisted with the hydro cocoon. The young man helping me said they were about to hit their busy hour, he asked for me name and he which bed I wanted to use so he could put me in line. As soon as I got out of the hydro cocoon I walked up to the front desk to see if a tanning bed was available. First thing I was asked was my name, again... he said "sorry, I told you I would put you inline for a bed but I forgot" no big deal... wait 20 mins for a b... read more
Business response:
Megan, I am so sorry for your experience. I appreciate you taking the time to leave this review, we truly take this into consideration and address each of these issues with the team. I do want to let you know that you can achieve a great tan without the additives. I never want you to feel pressured into buying them. I compare it to a nail salon, you can get a regular polish manicure, but you pay a little extra for shellac because it will last longer! The additives help your spray last longer by locking the moisture into ... read more
I love glo tan. all of the locations except this one.please tell me why the worker On Rockwell let me get in a bed today with literally every bottom bulb out and some of the top bulbs. I reach my head out to tell her and she says "oh yeah I've put in an order about it but you'll still get a ton of color" lol excuse me. Why wouldn't she warn me before making me get undressed. so I had to get dressed all over again and wait on another bed with tanning lotion all over me. And then no toilet paper and she says they are back orde... read more
Business response:
Hello, Thank you so much for taking the time to leave us feedback! I am so sorry that this was your experience! We looked over this piece of equipment and noticed that there were a few bulbs out that seemed to have a short. We are getting these replaced ASAP! I am also addressing the toilet paper issue. I am so sorry about that. I appreciate your feedback and would love your real name! Thank you!
The Girl at the counter scammed me into buying monthly package after telling her multiple times that I didn't want to do it she basically forced it on me and told me she was canceling it as she was standing in front of me so I wouldn't get charged the next month. Noticed a month or so later I was charged so I called customer service to find out it was never canceled. She told me over the phone that she would cancel and two days later I get charged again. Call to find out I didn't cancel in time to be charged for following mo... read more
Business response:
Hi Jason, First off, I want to say I completely understand your frustration and I truly apologize. I am so sorry about your experience and I am so sorry about our equipment issue as well. That is not normal for our booth to do that. I did talk to the girl who signed you up and she felt terrible. She let me know that she reached out and you guys came to an understanding! We will handle this situation completely and we truly apologize for everything that has happened and hope you give us another chance.
WOW. The customer service in this location is horrible. A girl named Sara was the rudest so far. I am treated like an idiot by Miss Sara. My parents have owned salons for over 15 years and if our associates treated our customers this way we would fire them immediately. I asked to not go in a stand up because I'm a lazy tanner and she said she didn't want to put me in the bronzing bed for a third time. I immediately said I am not getting tan from it anyways and would like any bed that I do t have to stand in. Obviously she mi... read more
Frequently asked questions about Glo Tanning
How is Glo Tanning rated?
Glo Tanning has a 4.2 star rating with 424 reviews.
When is Glo Tanning open?
Glo Tanning is open now. It will close at 9:00 p.m.