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GoGoGrandparent
About this business
One of the worst companies I have ever been involved with. If you enjoy being on hold for 30 or more minutes to speak with someone than this company is for you!!! I'm just trying to cancel my account because of the frustration and I've been on hold for 45 min. They say there 24/7 so I guess I'll try around midnight lol one other hilarious thing the recording says you're first in line lol
Business response:
Dear Customer,We're very sorry to hear about your experience and understand how frustrating long hold times can be. Please know your account has been closed as requested, and no future charges will occur.We appreciate your feedback and are actively working to improve our service. If you need anything else, you're always welcome to give us a call.Warm regards,The GoGoGrandparent Team
I found myself very disappointed with second ride to new employer. Three (3) drivers were sent to pick me (one person) up. These created a lot of confusion with end result of third last driver being the one in whose car I ended in, and therefore got to work late. My being late got me fired from new and only source of real living wage income. No matte what words I come up with to attempt reflecting actual real world damages to my person's livelihood, they wood be a an understatement. And since GoGoGrandparent uses shoddy comp... read more
Business response:
Dear Customer,We're truly sorry to hear about your experience and understand how upsetting and stressful this situation must have been. While GoGoGrandparent partners with third-party providers to coordinate rides, we take concerns like yours seriously and do our best to report issues promptly when they arise.Your account has been closed as requested, and no further charges will occur. If you have any remaining concerns or would like to speak with a supervisor directly, you're always welcome to give us a call.Warm regards,Th... read more
Extremely disappointing. My husband used their service and the other night the fraud and financial crimes department from **************** called to verify a charge to my husbands bank card they felt was fraudulent. The charge was for $269.00 and then another charge for $20.00. Both were fraudulent as my husband did not request GOGO GRANDPARENTS service. The bank stopped the charges from posting. This scares me for other Seniors who might not be aware this is happening to their bank accounts. BEWARE!!!
Business response:
Dear Customer,Thank you for bringing this to our attention. We completely understand how alarming unexpected charges can be, especially when it involves someones bank account. We take these matters very seriously and would like the opportunity to investigate what *********** this time, were unable to locate an account based on the information provided. To help us look into this further, we kindly ask that you or your husband call us directly and ask to speak with a supervisor. Our supervisors are available to review any char... read more
the first ride i had to 855 Rice st -- the driver took the longest possible --- we were on back streets for a long period of time to get on university creating large mileage bill plus ---- the distance is 11 miles would you explain your pricing --- think it was 58.+
Business response:
Dear Customer,Thank you for bringing this to our attention. Were sorry to hear that your first ride didnt meet expectations, and we understand your concern about the route and pricing.A supervisor will be calling you today, June 3, to review your account and go over the details of that ride with you. If theyre unable to reach you, theyll leave a voicemail. Please feel free to call us back at your convenience and ask to speak with a supervisor directly. If necessary, well make sure you are never matched with this driver again... read more
****** calls ride services they havent heard of before to make sure they are legit. IT WASTED 40 MINS OF DOCTOR TIME TO REACH A PERSON. MY PROCEDURE FINISHED AN HOUR LATE! I WILL BE CANCELLING.
Business response:
Dear Customer,Were very sorry to hear about your experience and understand how frustrating delays around medical appointments can be. Wed like to learn more about what happened so we can investigate and make things right.Please give us a call and ask to speak with a supervisor so we can review your account and better understand what caused the delay.Warm regards,The GoGoGrandparent Team
One of the services i used with Gogo grandparents was the **** ride. First of all, when I made a reservation on May 21 2025, they quoted me a price within $2 up or down then the ride was scheduled for May 23, Friday and what happened was when I connected to the operator on May 23 to finalize my trip, the operator said there was a small increase only by 3 or 4 dollars. Then I go to find out when I got home that what had happened was they attempted to charged a credit card that was not even in my profile. Of course, I did not ... read more
Business response:
Dear Customer,Thank you for taking the time to share your experience. Were very sorry for the confusion and inconvenience youve encountered, and we truly understand your frustration.Weve reviewed your concerns and want to make sure everything is fully addressed. A supervisor will be reaching out to you directly to help resolve this matter and ensure we get everything sorted out.We appreciate your patience and look forward to speaking with you soon.Warm regards,The GoGoGrandparent Team
They went into my account without my authorization and took $245 horrible business
Business response:
Dear Customer,Thank you for reaching out and sharing your concerns. We completely understand how frustrating unexpected charges can feel and appreciate the opportunity to review your account.After looking into your registration call, we confirmed that the 7-day free trial and the $245.88 annual membership were clearly explained by our representative. You were informed that the annual plan would begin automatically after the trial unless canceled. We also sent you multiple remindersby phone and emailabout the upcoming charge ... read more
Go Go Grandparent is more expensive than if I would book **** directly. I use it because my city subsidizes part of the fee. However, I have been billed several times for the whole fee without the subsidy applied. I have contacted them and it takes ***** days for them to look into the matter which is unacceptable. Meantime I continue to accrue high charges. Most seniors know how to book ride services directly.
Business response:
Dear customer,Thanks for your message. We completely understand your concern, especially when it comes to billing and subsidy *************** clarify, the City of ******** approved service area includes:1. ****** to/from: *********, *********, ******, *******, *******, ********* 2. ****** to/from select Boston medical facilities Any rides starting or ending outside these approved areassuch as Natickare not eligible for subsidy and will be billed at the full fare.Our records show you contacted us on May 6, and our team respon... read more
Overall I have successfully been able to get to my destinations but I still am not totally satisfied with the service because many of those who drive DO NOT HAVE BASIC ENGLISH skills! I understand that these migrants need to work, but it is something I feel must be conveyed! They're from all over the world, what makes them think they can drive us without knowing what we are saying? Speaking English should be a priority with all drivers! Thank you!
Business response:
Dear customer,Thanks for your feedback. We understand how important clear communication isespecially when it comes to transportation. GoGoGrandparent works with third-party apps like **** and Lyft, and the drivers are vetted through those platforms. While many of them are hardworking and dedicated, language barriers can sometimes create frustration.We always want our customers to feel safe and understood. If there's ever a driver you dont feel comfortable with, please give us a call at ************** so we can make sure you'... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,277 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.