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GoGoGrandparent
About this business
The drivers seem to be totally dependent an **** even when it's sending them miles out of the way. My first call to GoGoGp** brought me a young driver who was very polite and personable (about a 12 minute wait, and he showed up right at the time I had requested. The car was very clean) but apparently didn't know how to get to the airport passenger terminal. I was only barely able to stop him from following GPS that was directing him to an on-ramp to the expressway that would have taken us to the commercial cargo side of the ... read more
Business response:
Dear Customer,Thank you for taking the time to share your concerns. We were able to locate your account, and a supervisor will be reaching out to you directly. If theyre unable to connect with you, they will leave a voicemail so you can call us back at your convenience. Your account is currently active, and your annual membership is paid through November 2026. We have already filed a request to close your account per your review.Regarding the drivers you were matched with, we completely understand how stressful it can be whe... read more
This service is a fraud - they tell you they provide a concierge along with *********** they don't. You can make "reservations" but it is not a guaranteed ride so why do they charge a yearly fee? You are better off calling **** or Lyft direct - gogo provides absolutely no extra service to justify the yearly fee. They won't help getting in and out of buildings and literally provide zero service outside of a normal ****. U er direct would have better availability . This is a scam. I've got the transcripts of chats where they f... read more
Business response:
Dear Customer,Were sorry to hear about your frustration and appreciate the opportunity to clarify what GoGoGrandparent actually provides. Our concierge service refers to the support our team offers over the phonescheduling rides, monitoring trips, relaying notes to drivers, and helping customers who dont use smartphones. It does not mean an in-person aide, medical support, or physical assistance inside buildings.For customers who need extra help at the curb, we do offer Elbow Assist, which is a door-to-door request. This all... read more
I booked my trip and was quoted a price of about $19 if I signed up for the $29.99 monthly fee. When it came to my pick-up time, I got multiple text messages, each telling me the price had gone up, that they were trying to find a driver, and that the cost was now in the $40 range. The same thing happened on the ride back. This is a classic bait-and-switch.This company is not upfront about the way they charge an unsuspecting elderly person. This company's practices border on fraud, and I am disappointed in myself for trusting... read more
Business response:
Dear customer,Were very sorry for the experience you had, and we completely understand how upsetting it can feel when the price you expected changes at the time of pickup. We agree this type of situation is frustrating, and we appreciate you sharing what *********** clarify how our service works: GoGoGrandparent connects customers to third-party rideshare providers like **** and ****. The initial estimate we give is based on the prices shown by those providers at the time you request it. However, ********* companies adjust t... read more
I recently thought I signed up for a disabled person transport program through ****. I paid $245. for a year. I signed an application for this service. A brochure was sent to me 2 days ago from a company called Go Go Grandparent. I never heard of this company, but their brochure says that I was a member? I quickly started checking into this company and realized that I cannot use their program as it is mainly for delivery. I have my groceries and pharmaceuticals delivered at no cost to me. This company charges 27c per minute ... read more
Business response:
Dear customer,Were very sorry for the frustration and confusion this situation caused you. We understand how stressful it can feel to discover a charge for a service you cant use, and we want to make sure you feel at ease. As a courtesy, weve gone ahead and processed a refund for the membership. Depending on your bank, it may take 510 business days to appear on your statement.After reviewing your account, we can confirm that the registration was completed online. When someone signs up through the website, the system clearly ... read more
I called them on the telephone to schedule a ride believing that it was going to be a wheelchair access vehicle. After going through the process and signing up and everything and the conversation ended about 5 minutes after the call I realized, this may not be a wheelchair access vehicle. So I called them back and explained the situation I was transferred to a supervisor who (with attitude) canceled my ride and everything but I was not refunded the money ($30 or so I can't remember it wasn't a large amount) that I had paid t... read more
Business response:
Dear customer,Thank you for sharing your experience with us. We understand how frustrating this situation must have felt, and were truly sorry for the inconvenience. We reviewed the call you had with us, and were sorry for the frustration this situation caused.After listening to the call, we confirmed that the operator explained how our service works and went over the membership options. You chose the monthly plan, and the payment was authorized during the call. The estimated cost of the ride and all fees were also explained... read more
I would absolutely not use this company!!! The drivers cant speak English. We had an elderly person get in the car with him. He got lost and was driving around a neighborhood. She was trying to get to our business. I tried to speak with him on her behave because she was so upset. I could not understand him at all. He couldn't even find her home to take her back!!! I advised CS, She said she put in her home address 2x. But any logical person would know this. Plus, then why couldn't he get her back home!!! **************** spo... read more
Business response:
Dear Customer,Were very sorry to hear about this experience we completely understand how upsetting this must have been for everyone ************ really like the opportunity to review what happened, but we werent able to locate an account based on the name provided here. When you have a moment, please contact us by phone and ask to speak with a supervisor, or message us through ******** Messenger with the riders name and phone number on file so we can investigate this trip in detail.Warm regards,The GoGoGrandparent Team
I joined GoGoGrandparent because I wanted to know in advance approximately how much my ride would cost. GoGo's estimate was $70 to $130.00 from *************, **********, ** to ********, 55 miles. I called GoGoGrandparent prior to the trip, and the service was excellent and also when I arrived to book my ride. Unfortunately, some of the details were not made clear until I took the ride. An advance quote could not be given for rides from a train station, airport or bus station. I arrived at 10:30 p.m, called GoGoGrandparent, ... read more
Business response:
Dear Customer,Thank you for sharing your detailed feedback. We understand how frustrating unexpected costs can be, especially during late-night travel.GoGoGrandparent partners with **** and **** to coordinate rides, and the final trip cost is determined by the rideshare platform including any surge pricing, local taxes, tips, or city fees. Our concierge fee helps cover the 24/7 monitoring, live operator support, and coordination we provide before, during, and after each trip.Well be forwarding your comments to our team to re... read more
I have to give 1 star - I would rather give none. I reserved a ride 2 days ahead. Then the day of they called to say the ride is only called at that time. The ride was 20 minutes late. This ride was for my mother to go to her husband's funeral. She is at a rehab and only had 1 4 hour pass. When it came time to return, they called to say there was no driver available (even though I reserved 2 days ahead). When I asked why they even had reservations then, they couldn't answer. I would NEVER recommend this company to anyone. Ju... read more
Business response:
Dear Customer,We are truly sorry for what your mother experienced, especially on such an important and emotional day. No one should have to deal with added stress when attending a loved ones funeral, and we sincerely apologize for the distress this caused your family.Weve shared your feedback with our leadership and operations teams so they can review what happened and ensure its addressed internally. Situations like this are taken very seriously, and we deeply regret that we didnt meet your expectations when reliability mat... read more
This company takes advantage of the elderly. My 90 year old mother with dementia was charged an annual fee for their service. When it appeared on her credit card as a pending charge, we immediately called and requested the charge be refunded and they refused. It took two phone calls and two hours of our time to realize how inflexible and uncaring they are. Full disclosure, they did tell me if I email a copy of my power of attorney document they would submit it to upper management for consideration of a POSSIBLE, PARTIAL refu... read more
Business response:
Dear Customer,Were very sorry for the frustration and time this situation caused you and your mother. Weve confirmed that a refund has been processed, and well also be forwarding your feedback to our management team to review how this was handled.We truly appreciate you bringing this to our attention and wish your family all the best.Warm regards,The GoGoGrandparent Team
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,277 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.