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GoGoGrandparent
About this business
I cannot recommend this service. They left me waiting a numv=ber of times while they try to understand the request. Last nigh I spent almost 30 minutes waiting alone at an airport after nearly 24 hours of travel. I was tired and weak and vulnerable and their dispatcher was trying to find a "pin" to assign to a pick up. This wasn't the first time. You absolutely have to have the exact address for pick up and drop off. This is nearly impossible at airports where there is generally one address but not differnet addresses for pi... read more
Business response:
Dear customer,Thank you for sharing your feedback. We sincerely apologize for the difficulties you experienced, especially after such a long day of travel. We take your concerns very seriously and want to ensure your account is fully reviewed. A supervisor will be reaching out to you directly to go over your experience and answer any questions you may have. If they are unable to reach you, they will leave a voicemail, and we kindly ask that you return the call by dialing ************ and requesting to speak with a supervisor... read more
The worse service I have ever had. Nothing was explained when I first started service and my boyfriend got left at the *********** that was 4miles away. Never will I use them again
Business response:
Dear Customer,Thank you for taking the time to share your experience. We sincerely apologize for the stressful and uncomfortable situation you encountered. Running out of gas and needing a ride is already difficult, and we are very sorry that our service did not meet your expectations.After carefully reviewing the call, we do see that you let our operator know that you had run out of gas and needed to be taken to the nearest station. However, there was no mention about needing a round trip or returning to your original locat... read more
Used GoGoGrandparent ***************** to install purchase from ******** which was still in HomeDepot unopened boxes. Because I a disabled Senior and the agency GoGoGrandparent was based on the principles and premises of providing professional services to seniors and disabled individuals. I contacted Go Go Grandparent for installations of a remote control ceiling fan and a GRANDFATHER ***** and table. I was advised by the man that assembled the fan and clock he was not a certified electrician and GoGoGrandparent will have an... read more
Business response:
Dear Customer,Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you faced, and we sincerely apologize for any stress or inconvenience this situation has caused.After reviewing the details of your service, we want to acknowledge that we did everything within our ability to support you. As you mentioned, the ceiling fan and other items were purchased at ********** back in 2023 and remained unopened until earlier this year. Because of that timing, the manufacturers... read more
Driver was 20 mins late, when we got to the airport we ended up in a construction area. The driver took me to delta *** pre check which I was not signed up for. By the time I got checked in ,got a wheel chair, got through *** I missed my flight Very unhappy
Business response:
Dear customer,We were able to locate your account and have requested a supervisor to contact you directly to review what happened and go over your options. If they do not reach you, they will leave a voicemail. Please call us back at ************** at your earliest convenience. We truly appreciate your patience and feedback.Warm regards,The GoGoGrandparent Team
Never used service, no refund!,it would cost me more for their services than ****
Business response:
Dear Customer,Were sorry to hear you were unhappy with your GoGoGrandparent membership. According to our records, your account was created online on June 17, 2025, and the annual membership fee was billed the same day. We did not receive a request to close your account until August 7, 2025.While membership fees are generally non-refundable, our goal is to make sure you receive value from the service youve already paid for. Your account is currently closed at your request, but if you would like, we can:- Reactivate your membe... read more
My ride did show up on time until I called the main number they had to dispatch another driver to get me to the greyhound bus station on time he barely made it it was very frustrating
Business response:
Dear customer,We were able to locate your account and have already requested a supervisor to contact you directly to review what happened and go over your options. We truly appreciate your patience and feedback.Warm regards,The GoGoGrandparent Team
Terrible experience with this company,2 drivers cancelled, had to call and correct them for giving the wrong address information only to arrive late enough that I missed the entire appointment I was going to.Days later I found out that they had been attempting to make charges with my card, one adding up to almost 300 ********** card was blocked and resulted in me having to pay fees for a new card and having my old one shredded which I'm still getting texts that they are trying to get money from. A complete nightmare dealing ... read more
Business response:
Dear customer,Were so sorry to hear about the experience you had and how stressful this must have been, especially with missing such an important appointment. After reviewing both calls the registration call and the follow-up heres what we found:During registration, our team did let you know you were being signed up for a free trial and that we are a membership based company. We also confirmed the address details multiple times, reading it back each time for accuracy, and at the time, those details were confirmed as correct.... read more
was advised trial for 7 days then before the end of day they charged my card ****** which was wrong was told UPPER MANAGEMENT WOULD NOT APPROVE A FULL CREDIT JUST 90% OFF ON THE ACCOUNT Dear Customer,Were truly sorry for the frustration this situation has caused. While our memberships are normally non-refundable, we reviewed your account and saw that a partial refund, free month, and complimentary rides were previously offered but not accepted. After further review, upper management has approved a full refund, which has now ... read more
was advised trial for 7 days then before the end of day they charged my card ****** which was wrong was told UPPER MANAGEMENT WOULD NOT APPROVE A FULL CREDIT JUST 90% OFF ON THE ACCOUNT
Business response:
Dear Customer,Were truly sorry for the frustration this situation has caused. While our memberships are normally non-refundable, we reviewed your account and saw that a partial refund, free month, and complimentary rides were previously offered but not accepted. After further review, upper management has approved a full refund, which has now been processed. It may take up to 10 business days to reflect back on your account, depending on your bank.Thank you for bringing this to our attention, and we hope this resolution helps... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,277 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.