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GoGoGrandparent
About this business
Never use this service. I tried it for my 96-year-old father, who needed a ride to ************************. The driver left him three blocks from the location - the driver spoke no English and was not aware that my father has trouble hearing, seeing, and walking, which I told the dispatcher several times. This is not a safe service for older people. They do not provide what they promise. Their monthly fee program provides nothing. This company should be shut down
Business response:
Dear customer,Were very sorry for what you and your father went through. We understand how stressful it must have been to hear that he wasnt dropped exactly where he needed to be, especially given his age and mobility.We reviewed the registration and all three calls made during the trip. When you set up the account, you provided the correct destination at **************, *********************************************************. That address was correctly listed for his scheduled ride.While the trip was in progress, the driv... read more
I am not happy with the customer service I was charged $245.88 even I cancelled my 7days trial the staff explained to me that it will be refunded after trial cancelation on Oct ******* still they went ahead with the charged
Business response:
Dear Customer,Were sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing your account, we can confirm that you registered on October 7, 2025, and the membership charge was applied on October 14, 2025, at the end of the 7-day trial period.A full refund has since been processed, and depending on your bank, it may take a few business days for the funds to appear back in your account.We understand how frustrating unexpected charges can feel and appreciate your patience while this ... read more
I signed up before I needed a one way ride. I chose to the every so often, fixed income. There was an option to get a estimate for the ride besides the monthly fee. It was over ***** to go 4.00 one way so I cancelled the ride and asked to cancel I was refunded that months fee after completing an exit survey. I got a text from my bank for a ***** charge from them which I didn't approve so my card was cancelled. The supervisor called after an employee said he'd request a refund. She told me it was in the terms for a membership... read more
Business response:
Dear Customer,Were very sorry to hear about your experience and appreciate you taking the time to share your feedback.After reviewing your account, we can confirm that a refund was processed. Depending on your bank, it may take a few business days for the funds to appear back in your account.We completely understand how frustrating unexpected charges can feel, and we apologize for any confusion during the cancellation process. Our goal is always to ensure our members have a clear understanding of their membership and options... read more
This is a scam. I am in ****** and no one ever told me it was based on US pricing. A 3 mile ride cost $38. Ridiculous. A regular **** is half the price. Save your money and find an alternative.
Business response:
Dear Customer,Were sorry to hear about your experience and appreciate you sharing your feedback.After reviewing your account, we can see that you spoke with one of our supervisors, who was able to assist with a refund, apply savings to your membership, and provide a complimentary ride of up to 50 miles. Your account remains active should you wish to continue using our services.We truly regret any confusion regarding pricing and appreciate your patience as we worked to resolve the matter. Our goal is always to ensure transpar... read more
Gogograndparent. I received a confirmation email within 15 minutes. The day before my pickup date, I received an email and a text confirming my scheduled pickup date and time and giving me a confirmation number.THEY DID NOT SHOW UP!When I called them, then they started trying to find me a driver on ***** They had not scheduled anything as I requested and they had claimed in their email.I was stranded, trying to get to the airport 45 minutes away. We finally found a neighbor who was able to get us to the airport in time to ca... read more
Business response:
Dear Customer,Were very sorry to hear about your experience and completely understand how stressful it must have been to deal with this situation before your flight.After reviewing your account and the call records from that day, we confirmed that our system did receive your scheduled ride request. When the system began dispatching your ride, only larger vehicles were available in your area. Because your account was set to request standard-sized vehicles, the system did not automatically confirm a driver. Once you called in,... read more
On Sep 16, 2025, after i realized i didn't need the service after signed up and within an hour i called to cancel. And they have told me it's closed and will refund me of $29.99 within 3 to 5 days. This is the third time i called and still did not receive my refund as of today Oct 13, 2025. Finally they connected me to a Supervisor and she promised a refund within 5 to 10 days. She provided with a confirmation number. But this refund should have been completed 3 weeks ago. Too much time wasted! Will let you know the outcome ... read more
Business response:
Dear Customer,Thank you for reaching out and sharing your concern. We reviewed your account and confirmed that while a refund was not originally promised, a refund has since been processed as a courtesy.Once a refund is issued on our end, the timeline for when the funds appear depends entirely on your banks processing times typically 5 to 10 business days. We recommend contacting your bank directly to confirm the status of the transaction, as theyll have the most accurate information regarding when the funds will post to you... read more
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Business response:
Dear customer,We appreciate you taking a moment to share a great ratinghearing that your experience was positive makes our day. With ****, you also have access to rides, grocery and meal deliveries, and pharmacy support whenever you need it.Warm regards,The GoGoGrandparent Team
My first Go Go experience was terrible. They took forever to take my order, and the automatic system with voice listening misunderstood my order several times. Then, my ride was to a hospital appointment was 30 minutes late. In general, very stressful and unhappy experience.
Business response:
Dear customer,Were very sorry for the delay and frustration you experienced during your first ride. You deserve a smooth and stress-free trip, especially for a hospital appointment, and we regret that this was not the case.We were able to locate your account and have filed a request for a supervisor to reach out to you directly to review what happened. If theyre unable to connect with you for any reason, they will leave you a voicemail. Please do give us a call back and ask to speak to a supervisor so we can assist further a... read more
My first ride request experience was the worst experience of my life! I called the phone number, requested my ride and the driver never showed up. When I called and spoke with a representative, they rescheduled my pick up and that driver never showed. Finally an hour and a half after requesting my ride, a driver showed up. I was totally late but thankfully the business owner waited for me. I'll never use this c*** ride service again and I recommend you avoid this company.
Business response:
Dear customer,We are very sorry to hear about your first experience with us. You deserve reliable support, especially when arranging time-sensitive rides, and we regret that your trip involved such long delays and multiple missed pickups.We have gone ahead and filed a request to close your account. That said, a supervisor will also be reaching out to you directly to better understand what happened during your trip and to ensure everything is finalized properly. If they are unable to connect with you live, they will leave you... read more
Frequently asked questions about GoGoGrandparent
How is GoGoGrandparent rated?
GoGoGrandparent has a 4.2 star rating with 3,277 reviews.
When is GoGoGrandparent open?
GoGoGrandparent is open now. It is open 24/7.