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Grand Legacy At The Park
- Hotels
- Anaheim, CA
About this business
Location details
1650 S Harbor Blvd, Anaheim, CA, 92802, United States
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Fair The room was smaller than anticipated. It looked a lot larger on the website. We were given a room that was occupied and had to go back to the front desk after climbing two flights of stairs. The elevator was down closet to what we thought was our room. We were checked in after 4 pm. Also the sink had a sewage odor again. It was noisy this time especially after 11 pm. The location
Business response:
On behalf of our entire staff, we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
Good. Room was on 2nd floor which did not have a lift. After travelling for a month, and then to lug our luggage up the stairs was not what we wanted. Then rubbish trucks collecting outside at 5am was really not helpful. Close to Disneyland and a few restaurants was great.
Fair
Disappointing - aucune insonorisation des chambres on attend absolument tout... Voiture, trafic infernal - Le nettoyage de la chambre c'est juste vider la poubelle.. on est resté plusieurs nuits, pas de refill sur le savon et nouvelle serviette... Grosse déception Piscine + emplacement proche disney
Business response:
On behalf of our entire staff, we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
Nice, But... The bathrooms are small with no counter or shelf space to set anything. We had adjoining rooms one was clean. The other smelled damp, musty and moldy. And the carpet turned our feet black. They don't do daily housekeeping/room refresh and the first time we requested clean towels they weren't provided. Had to request again. We were traveling with toddlers clean towels were needed. Good location. Front desk staff very friendly and helpful. There are several businesses in front i.e. a market/gift shop, food and a s... read more
Business response:
We apologize that the room was not up to our routinely superior standard of cleanliness. Our housekeeping department is usually commended for their thorough service, with special attention to detail. I have shared your comments with the housekeeping manager to ensure that this is promptly addressed.
Property and staff lack attention to detail and basic customer service skills. No coming back No house keeping services unless requested. Requested daily service and didn’t consistently get it. Laundry self service is coin operated (way out of date) Laundry room has set hours and you can lock yourself out if you are doing laundry late. Vending machines don’t work. Takes your money and doesn’t give your product. Staff just says to call the 800 number…no help at all.
Not what I was expecting to be across the street from Disneyland Very expensive Paying for the convenient of it being close to Disneyland! Rooms were really small not a lot of bathroom counter in the restroom to have all bathroom essentials, and curl iron plugged in plug is on side of the toilet so u have to place on the back of the toilet, which can fall into the toilet such a safety hazard Very close to walk to Disneyland
Not up to standard The room was outdated. There were no USB outlets. The towels were rough. The house keeping service was poor. The room was very small. The property was in a good location. The swimming pool was nice.
次の日もっと近くのホテルに変えました。 受付まで信号にかからなかったら５分だけども部屋まで遠く10分以上かかった。部屋が古く、バスの蓋がきちんとはまらなく、お湯を出して入らないとお湯が抜けていってしまう。部屋の割に高いと思いました。 スタッフの方は、親切でした。
Frequently asked questions about Grand Legacy At The Park
How is Grand Legacy At The Park rated?
Grand Legacy At The Park has a 4 star rating with 11,691 reviews.
When is Grand Legacy At The Park open?
Grand Legacy At The Park is open now. It is open 24/7.