Great American Floors

nakita1 

on Kudzu

9 years ago

Had to file complaint with NARI I hired this company based on the reviews here so would like to post my experience so this doesn't happen to someone else. Avoid this company at all costs. They were the most expensive and worst service of any company I have ever dealt with and I have done extensive remodeling projects in the past. First of all, their website states they are members of the national wood flooring association, when I called to file a complaint, I was told they have not been members in good standing since 2013 an... read more

Vicars43 

on Kudzu

10 years ago

Not A Good Choice......... Marc(owner)met with me and was very nice but follow-up on questions and quote was extremely slow. Maybe they have all the business they can handle but the inattentive service and high price were a real turn-off. 

paul2136 

on Kudzu

12 years ago

Don't understand all the rave review's I chose this company based on all the good reviews, however they haven't turned out so great. Went to their store and that was good, they were helpful and pleasant, Marc gave me a quote there and then for a carpet I liked. I arranged an appointment to have the rooms measured and left. The day of the appointment I took time off work to meet Marc at my house, but 10 minutes before his arrival he called saying their "system was down" and he would have to reschedule when it was back up, and... read more

ttkels 

on Kudzu

13 years ago

Distance restriction? Scheduled estimate, did not receive confirmation call to verify address and time. I called them day of appt, 15 minutes before they were due to show up. Rep said that worker was on the way. Rep called back 10 minutes later to say that they had the wrong address and were 47 miles away from my address! Rep explained that they didn't realize how far I lived, they usually don't go beyond a 20 mile radius. Offered to come out 5 days later to do the estimate, this was pushed that far out again because of the ... read more

Medrep81 

on Kudzu

15 years ago

Contractors are high turnover; results will vary We needed our floors refinished over a five day time frame. Mark was flexible in working with us, and that was nice. We chose GAF due to the pos. reviews here, however, the contractors did a quick and careless job. Chatter marks from the sander are in every room, stain was distributed unevenly, and clear coating bubbles can be seen in several areas too. it was an extremely amateurish job. Mark offered to do "whatever was needed to make it right", and that consisted of sending ... read more

shydiatl 

on Kudzu

16 years ago

Cancelling at the last minure They were suppose to come out on a Saturday morning for an estimate on flooring. Called and left a voice mail message stating that they were short staffed and would not be out. I gather they are not hurting in this economy that they can afford to treat potential customers like this. 

Cyberdog 

on Kudzu

16 years ago

Not recommended; Beware the fine print GAF floor refinish looked good but beware "Seller not responsible for paint touch-up" in contract. Stain was splashed in several large spots along baseboards. Attempt to resolve was met with immediate strong attitude. Automatic CC charge at finish. 

Bibbins 

on Kudzu

16 years ago

Proceed with caution Our experience with the company was disappointing. After the floor was laid, we began noticing defects in workmanship. Since no post-completion inspection was forthcoming as advertised when we signed for the job, I called the company. Six days later the same crew that laid the floors arrived to make repairs, which were incomplete and short-lived. Again the company was notified, and 19 days after the "repairs" an unprofessional-appearing individual (most likely a worker from another crew) showed up, brief... read more

yasyan 

on Kudzu

17 years ago

Not A Good Option Company was very unresponsive and late to give estimate. Look elsewhere; there are many options for quality work in the area - so I suggest getting someone else.