Green Mountain Energy

Daunne P 

on BBB

6 years ago

Excellent customer service 

Shan I. 

on BBB

6 years ago

I found this company to be a great way to get renewable energy at a low cost! I have had a very positive experience and the rates on my bill only increased slightly as promised. 

C T 

on BBB

7 years ago

field agent was very honest about there being a price increase from switching - I expected a slightly higher kWh rate to get clean energy, and the rates have been as promised. I forgot to renew right at the end of my 3-month trial plan but the variable rate ended up being the same anyway. when I called to renew, the signup on the phone was a little time consuming, but simple and thoroughly explained. my delivery rates have fluctuated some but that's nothing to do with Green Mountain, as I understand it - the utility is respo... read more

Joe L 

on BBB

7 years ago

I received great customer service switching from TXU. Just got my first bill and it was substantially less than TXU with the added benefit of helping the environment. If you have Solar Panels I would recommend this company whole heartedly. 

Diana B. 

on BBB

7 years ago

I have nothing but positive praise for this company. I never experienced any issues with my electricity or with my billing with them. 

James H. 

on BBB

7 years ago

Have used 2 times in Dallas since I started 2 years back. The summary billing is easy (emails are great with forecasts), power is said to be clean. Rates went up a little on second year. (I think some government subs went away) I am using Pollution Free Preferred plan and about 500KWH month in winter and is costing 50.26$ Jan 2018 for all. Green Mountain Generation (.054$ KWH), transmission (.046$ KWH) charge ******, and taxes. So about .10$ KWH Texas average is about .125 KHW, from my recent reading. My house was around $18... read more

Michael Y 

on BBB

5 years ago

This company allowed someone to open a fraudulent account in my name without any proof they were me. They didn't require a drivers license or proof of ownership of my social security number. Service was opened in a city where I have no history of living as well. Fast forward to now and I'm trying to gather information on this account so my police report can be filed. Was only able to find out through freecreditreport.com Credit operations department showed little to no empathy. Was told to contact local authorities, however ... read more

Casey S 

on BBB

5 years ago

This company allowed someone to open a fraudulent account in my name without any proof they were me. They didn't require a drivers license or proof of ownership of my social security number. Service was opened in a city where I have no history of living as well. Fast forward to now and I'm trying to gather information on this account so my police report can be filed and they can't tell me when the account was opened because I didn't open the account. What kind of ridiculousness is that. They have to open an investigation to ... read more

FRAUDULENT ACCOUNT 

on BBB

5 years ago

This company allowed someone else set up a FRAUDULENT account in my name and under my social. This company didn’t ask for proof for identification. I report this to them and no one has yet to call me back. It has been about 2 weeks. All the other companies have already handle this issue and approved of my dispute. I have sent an email to this company containing my police report, FTC report and a letter to them from FTC. I have also called again and I got no where. I guess it’s time to get my lawyer involved.