This profile has been claimed by the business owner or representative.
Greenwood Court Care Home
- Assisted Living Facilities
- Chelmsford
About this business
Location details
Molrams Lane, Great Baddow, Chelmsford, CM2 7TL, United Kingdom
Get directions
The staff at Baycroft assessed and in washing and dressing me, compensating for the limited use of my right arm and hand following insertion of a pacemaker; and in preparation of meals, enabled me to eat with a fork or spoon with my right hand.
Business response:
We at Baycroft thank you kindly for completing a review for us and glad we were able to care for you whilst you stayed with us. We look forward to seeing you soon.
Very pleased with the care nothing seems too much trouble and everyone very friendly, hope that this will continue as more people come in and that the standard of care will not be affected. Beautifully decorated and superb amenities. Food is very good.
Business response:
We at Baycroft would like to thank you for your kind comments and taking the time in completing the review for us, we will continue to give the utmost care to all of our residents.
Very pleasant, nothing too much trouble. Very helpful and caring. Made to feel most welcome.
Business response:
We at Baycroft would like to thank you for completing one of the review cards and we very much enjoy you staying with us in Great Baddow.
This care home is brand new and has been finished to an extremely high standard. Everything is tastefully designed and colour schemes are beautiful. The staff are very friendly, welcoming very happy and can't do enough for you. My husband needs a hoist to be moved. The carers are all keen to help, answer quickly when he rings and are always suggesting ways to help his well being. The bedroom has a wet room a single bed with a special mattress, TV, door opening out to a veranda. Visitors are welcome at any time and may dine a... read more
Overall I think it's a good care home. I think the staff are pleasant and approachable and helpful. My mother finds the portions small. Especially the tea time and repetitive, mainly sandwiches. She also says the amount of interruptions of carers going in and out of her room means she doesn't fully rest. The recent fire drill gave confusion to both my mother and me and I think an up-to-date reminder of the drill should be issued to residents and family (and visitors should be made aware if a drill is to be carried out) alrea... read more
Business response:
Thank you for completing a review card, I will endeavour to ensure all staff are made aware of your comments Thank you.
I attended the recent 'fair' at the home as I was invited by my brother, my sister-in-law's husband, I've known my sister-in-law for seventy-five years at least as our two families were friends. The only aspect of the home that was not excellent was the state of the garden - the beds, the lawn etc. There were quite a few weeds around, quite a few bare patches of lawn and the box hedging was dead (due to the invasive insects that nest in it). I realise that paying a garden to maintain these area will cost money but you could ... read more
Business response:
Thank you for taking the time to complete our review cards, I will cascade your comments to the relevant staff and take on board your comments regarding the garden and will be looking into this matter to improve. Thank you, once again, for bringing this to my attention, hope to see you soon.
I became increasingly concerned about the standards of care given to my elderly relative who had spent over a year at the home. Generally, the nurses were kind and considerate. However, there were frequent staff changes, more male staff employed which she disliked. Housekeeping and laundry were significant areas of concern. Her care plan was out of date. Standards had definitely fallen. The website did not reflect reality. Subsequently, she has moved to another home which has an outstanding accreditation.
Business response:
Thank you for your review of Great Baddow Care & Nursing Home. We value all feedback and are committed to continuous improvement. Our team, including our new home manager, works carefully to meet our residents' needs with well-trained staff teams and a balanced team dynamic. Under our new provider, Country Court, we uphold the highest service standards and regret to hear of any past issues you experienced at our home. If you wish to discuss this further, please contact our home manager on 0208 821 2018.
This care home seems to have poorer standards in the past 6 months to those we experienced a year ago. The bed linen isn’t clean, the care room my mother is in is untidy. The level of care has gone down since she was first admitted in June 2022.
Business response:
Hi, Thank you for your feedback. We are sorry to hear of your negative experience at our home, we do take these concerns very seriously and will be investigating them further. Our general manager, deputy manager or any other member of our management team are available to address any concerns you may have, so please do make them aware of any issues.
A full complaint will be forthcoming as there were too many issues to list in this review.
Business response:
We apologise for any upset or inconvenience this has caused you, we have submitted a full response to the official complaint in line with our complaints policy. It is very important to us that our residents have a positive experience at Baycroft Great Baddow, so therefore we take feedback extremely seriously and ensure learnings are taken from each outcome.
Frequently asked questions about Greenwood Court Care Home
How is Greenwood Court Care Home rated?
Greenwood Court Care Home has a 4.7 star rating with 200 reviews.
When is Greenwood Court Care Home open?
Greenwood Court Care Home is open now. It is open 24/7.