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Griswold Care Pairing for North Central Pennsylvania
- Home Health Care
- Williamsport, PA
About this business
Location details
1506 E. Third Street, Williamsport, PA, 17701, United States
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Verified by Griswold
Angie chose the best caregiver for my mother, Arlene. Karen was compassionate, helpful and genuinely interested in caring for my mother. Angie was always available and helpful when I called her. This was our first experience with Home Care, and I would highly recommend year service.
Business response:
Thank you for the kind words and feedback. Feel free to contact us at 570-752-5552. If you need any assistance with your care please let us know at anytime. Thank You, Alison Haberstroh Marketing Manager Griswold Home Care
Verified by Griswold
I have no complaints.
Verified by Griswold
Caregivers are quality people who, for the most part, seem genuinely concerned for my parents wellbeing. I am very concerned with the ability of the staff to handle the situations that inevitably arise, whether it’s an after hours concern, a no-show or timely communication. The weekly schedules that are viewed on the Ally site are often not updated or correct, which is a concern. I believe a client has every right to know who will be walking into their home. I would be willing to share my specific concerns with you. A bett... read more
Business response:
We are sorry for any negative experience your parents have incurred. Our goal is to help build positive experiences between clients and caregivers. I would like to learn more about your specific concerns, so we may improve upon our service. Please give me a call at your earliest convenience at 570-752-5552 x-2 Thank you, Debbie
Verified by Griswold
Great until you became undependable and with my commitments I couldn’t switch plans with 1.5 hour notice!
Business response:
We are sorry that a positive experience went downhill. We are continuing our effort to recruit qualified, dependable caregivers to join our registry and have added a new Referral Coordinator to our staff in the office. We would love to earn your business back, should you have any future need.
Verified by Griswold
I have met some very lovely people through Griswold. Really caring. Unfortunately, you get multiple caregivers for your assignment and you have to train multiple times. It is also hard on the patient to keep changing people. In addition, the caregivers seem to have varying levels of training.
Business response:
Thank you very much for the feedback! It is very helpful for us to know where to direct our efforts for improvement!
Verified by Griswold
Overall, we were happy and confident that my mother's needs would be filled. Melanie was always very nice and professional on the phone, but repeatedly failed to respond to follow up requests. My requests to keep us updated about schedule changes were mostly ignored. On a number of occasions I would have to call, e-mail, and text her numerous times to ask who would be coming to work for my mother on a particular day. This made us uneasy about Griswold's ability to have an appropriate person available for caregiving. (even th... read more
Business response:
Thanks for the direct feedback, it is what we want! We have increased the internal staffing levels in direct response to your experience….it’s been a very challenging year!
Verified by Griswold
Your billing is extremely confusing and does not match my bank statement
Verified by Griswold
You take on too many clients not enough caregivers to cover everyone don’t always get who we request
Verified by Griswold
Frequently asked questions about Griswold Care Pairing for North Central Pennsylvania
How is Griswold Care Pairing for North Central Pennsylvania rated?
Griswold Care Pairing for North Central Pennsylvania has a 4.5 star rating with 125 reviews.
When is Griswold Care Pairing for North Central Pennsylvania open?
Griswold Care Pairing for North Central Pennsylvania is open now. It is open 24/7.