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Griswold Home Care for Bucks & Montgomery Counties

4.6

Home Health Care
Blue Bell, PA

About this business

Healthcare Home Health Care

Location details

510 E. Township Line Road, Suite 215, Blue Bell, PA, 19422, United States

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.6248 reviews

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Linda C.

7 years ago

Always responsive to my needs when caring for my Mom. Highly recommend this agency

Sherrel J.

a year ago

****

Business response:

"I'm sorry that you had a negative experience however, we do not have any records of working with you or your family. If you have any concerns, please reach out to me, Michelle Still, at (215-233-5385).

Charlene B.

2 years ago

The first caregiver was not a good match for my Mom. I wish Griswold would have let us, as my Mom's family, interview people before the final placement was made. To me, care should be a triangle, family, staff and the individual receiving services. We could possibly have gotten the right person to meet her needs sooner. Princess (the second caregiver) and my Mom got along so very well.

Business response:

Thank you for your feedback, Charlene. We apologize for the initial mismatch with your first caregiver and understand the importance of finding the right fit for your loved one. We appreciate your suggestion to involve family in the interview process and will take it into consideration for future placements. We are glad to hear that Princess and your Mom formed a positive relationship. May your love one rest in peace.

Don B.

2 years ago

Two issues: 1. Your fee of $40/hr is on the very high end of the range. 2. There were 2 occasions when I texted the caregiver for help, and she did not respond. In one case, she later told me she was in the kitchen talking with my housekeeper.

Business response:

Hi Don, Thank you for your honest feedback; it is always our goal to provide a great experience and based on your feedback, there are thing that we need to improve upon. Our rates are generally based on the rural areas that we service which means that most of our caregivers are driving a distance. To recognize their willingness to accept these shifts, we pay their travel expenses. Thank you again and we hope that you will give us another try.

Mark J.

2 years ago

This is an inadequate survey. We had several caregivers, only one of whom was excellent. That was Deyja. This survey asks you to rate as though we only had one, and I gave a high score because I want Deyja to get the credit due her. But if you asked me to rate all caregivers, I would have rated much lower. The night shift caregivers were terrible. I We had two who slept through repeated calls for assistance and one who didn't even show up. Office staff was very good, though, and responded quickly to issues that we raise... read more

Donna B.

3 years ago

I was very disappointed that when we signed up there seemed too be problems, however, when it came to supplying caregivers you couldn't provide all we needed.

Business response:

Hi Donna, Thank you for your feedback. It is always our goal to provide our client's with the care that they have requested. I am sorry that we disappointed you but certainly hope that you were able to get the care that you needed from another provider.

Jeffrey G.

3 years ago

Caregiver left 2 hours early today & therefore I was alone for 3 hours instead of just 1. I have a hard time communicating with her I donâ€™t think she understands English very well and I have a very difficult time understanding her

Business response:

Hi Mr. Gilchrist, Thank you for your honesty, it helps us to improve upon our services. We want to make sure that you can understand and communicate with your caregivers. We will do a review of your current caregivers and will follow-up with you. Thank you for giving us the opportunity to make things better.

Danielle S.

3 years ago

Didn't have coverage til last minute. Meet and greet never occurred as promised. Caregiver smelled of alcohol. ðŸ¤¯

Business response:

Hi Danielle, Thank you for taking the time to speak with me today. I apologize again for the experience that you had with us. Thank you for giving us another chance to prove who we really are.

Carla W.

3 years ago

We are disappointed with the difficulty we have experienced getting consistent coverage and care. Many shifts have gone unstaffed and the quality of care varied greatly. I think Kayla (the scheduler) has done what she could, but the results have been disappointing. Only one caregiver was awful, but another was unprepared for our situation.

Business response:

Hi Mrs. White, It was great to speak with you concerning your dissatisfaction. I am pleased to hear, that we were able to address your concerns and provide consistency of care. We appreciate your honest feedback, it helps us to improve. Thank you!