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Guaranteed Rate

5.0

About this business

Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Founded in 2000 and licensed in all 50 states and Washington, D.C., we are committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact one of our trusted loan officers today for more information! 

Location details

3940 N Ravenswood Ave, Chicago, IL, 60613, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
5.041,606 reviews
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sam g's profile image
2 years ago

Tom Lavallee is very knowledgeable and easy to work with. He and his team are very responsive and helpful. We had the refinancing completed at our home. 

Business response:

Thank you for the recommendation and kinds words. I really appreciate the trust you have in me and my team. Call me anytime if you need anything Sam. 

dgdickow's profile image
dgdickow 
2 years ago

Tom & his team provide the best customer service hands down. He is always available to answer questions or explain something to you. This was the easiest & most streamlined refinance experience ever! The complete opposite of the lengthy & very complicated experience I had previously. The best part is that Guaranteed Rate absorbs the closing costs so its a no-brainer. I was referred by a work colleague and didn't hesitate to refer him to another work friend. 

Business response:

Thank you for the recommendation and kinds words. Call me anytime if you need anything. 

gypsymitty's profile image
gypsymitty 
2 years ago

Kelly was excellent. I have never had such a pleasant and efficient refinance experience in my life. She was on top of things, patient and clearly explained the process and friendly and approachable. I would highly recommend her all mortgage related needs. 

Business response:

Thank you so much for your kind review Elizabeth. It was a pleasure working with you on your refinance. and I am here if you need anything in the future. 

Tony TR's profile image
Tony TR 
2 years ago

We had the pleasure to work with JR to finance a new build. We had spoken to JR in February of 2021, but our closing didn’t happen until a few days before Christmas. So understandably, it was not a great experience to say the least due to several delays and deadlines which were not met from the seller’s side. JR, the miracle worker, was able to keep the same interest % from the summer for the closing that we executed in December (the rate lock fees were passed on to the seller). JR and our agent were the only things that wer... read more

ent2243's profile image
ent2243 
2 years ago

I have been using Tom's Mortgage lending services for about 20 years now. I can't think of anyone better than him in this business. Very professional and courteous, with a sense of purpose and speed 

Business response:

Thank you for the review and trusting me and my team for your refinance! It's always my pleasure to work with you and making this process stress free. 

mfrench16's profile image
mfrench16 
2 years ago

Eric and his team were incredibly professional and pro active throughout the entire home buying process. From start to finish Eric and his team provided great service as they were attentive and always responsive and went above and beyond to answer any questions we had. Thank you Eric for all the help during this process! 

Diego Murcia's profile image
Diego Murcia 
2 years ago

This is the second time we do business with Jeff and he’s such a great and professional broker, he made all the process easy and smooth. If you want the best you’ll only get the best by Jeff 

Business response:

Diego, thanks so much for the kind words. It was great getting to help you and Juan again. 

brochafradel's profile image
brochafradel 
2 years ago

Chananya was a pleasure to work with. He always stayed on top of everything and always kept us updated either what was going on. We had to waive the appraisal in order to get under contract and Chananya was able to get us an appraisal waiver which was amazing. 

robertsinezl's profile image
robertsinezl 
2 years ago

I recently refinanced through Guaranteed Rate, and there were some challenging issues because my home is in a Trust. Jourden Peszek was there to guide and assist me every step of the way. He is very knowledgeable of the process and patient and understanding. I have recommended him to my friends and relative. 

Business response:

Thank you for the kind review and recommendation, Inez. It was my pleasure to work with you every step during the process. Call if you need anything. 

Frequently asked questions about Guaranteed Rate

How is Guaranteed Rate rated?

Guaranteed Rate has a 5 star rating with 41,606 reviews. 

When is Guaranteed Rate open?

Guaranteed Rate is open now. It will close at 5:00 p.m.