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Guaranteed Rate

5.0

About this business

Guaranteed Rate is one of the largest retail mortgage lenders in the United States. Founded in 2000 and licensed in all 50 states and Washington, D.C., we are committed to helping homeowners with home purchase loans and refinances, while simplifying the mortgage process and making your home loan experience easy to navigate. Contact one of our trusted loan officers today for more information! 

Location details

3940 N Ravenswood Ave, Chicago, IL, 60613, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
5.043,416 reviews
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steven michael coope's profile image
steven michael coope 
4 years ago

Barb and her team provided my family amazing service through the purchase of our new home! Barb was with us every step of the process and made it an enjoyable process. Not only was she very helpful, but she was patient, and also kind. We had a great experience and I would certainly recommend Barb and her team to anyone seeking their services! 

lisa8890's profile image
lisa8890 
4 years ago

I would suggest anyone looking to purchase or refinance definitely make Joshua Epps at Guaranteed Rate your first call. They were excellent from start to finish. Great rate, exceptional service. Even our closing attorney commented on how he had never worked with anyone so efficient. The attorney said you could tell he took pride in what he did. I’m glad we made the right choice! 

Business response:

Thanks Lisa and Donnie. Hope the condo in Charleston is a blessing for many years to come. 

TVL's profile image
4 years ago

I just refinanced my home loan and the process is incredibly easy if you have access to all your statements online! Eric and his team were a pleasure to work with and were very responsive to the questions I had during the process. I highly recommend them. 

richakalama's profile image
richakalama 
4 years ago

The team of always Joshua Epps were very helpful and cordial. Alexa and Kara were available in helping us getting our necessary documents signed in a timely manner which made the process very easy. 

Business response:

Thanks Mr. Kalama, great working with you guys. Always fun when we actually get to meet our customers. 

gopi's profile image
4 years ago

Nicole and Rate were terrific to work with,. Great service. Smooth process, Highly recommended. Nicole was very patient in explaining the different options and guiding me to a great solution. 

Karen's profile image
4 years ago

Josh Epps and the Guaranteed Rate team made my refinance go smoothly. From the time I contacted Josh to check on refi rates to closing they were with me every step of the way to assist in any way needed. You can opt to do the entire process online, which is what I did, but they are there if you need any help at all. Regardless of who I contacted on the team, they responded quickly and made sure I had what I needed. I recommend them wholeheartedly for home mortgage or refinancing-you won’t be sorry. 

Business response:

Thanks for the repeat business Karen. 

E. Conn's profile image
E. Conn 
4 years ago

Adjectives to use for Joshua Epps! Polite, Intelligent, knowledgeable, accurate on costs, dates, especially closing date, most importantly, high standards! Joshua was prompt in answering my calls, and questions. If message was left, I received a call from Joshua within a few minutes. Always returned my call, answered my questions, very courteous and professional. I would definitely reccomend Joshua to anyone financing a home in the area of Myrtle Beach, South Carolina. 

Business response:

Mr. Conn, Thanks for the kind words. It was a pleasure working with you. If and when you are around the area please stop in and say hello! Don't be a stranger! 

Vijay's profile image
4 years ago

Refinanced my home twice with Tom. He is perfectionist and will finish the process exactly as promised. Though I refinanced my mortgage with him few months back, he himself called and notified me that the rates dropped again and closed my loan again with the best available rate. No other lender would offer that or even have conversation to lower the rate. His team responds to emails very fast and even at this peak period, they closed my loan on the date promised. 

clandesch50's profile image
clandesch50 
4 years ago

We have used Tom for all our mortgages and refinancing needs. Efficient, timely and best rates. He also has great staff who can help walk you through the whole process. He has help our friends and family. One of our realtors in Tucson still refers Tom to his clients. 

Frequently asked questions about Guaranteed Rate

How is Guaranteed Rate rated?

Guaranteed Rate has a 5 star rating with 43,416 reviews. 

When is Guaranteed Rate open?

Guaranteed Rate is closed now. It will open at 9:00 a.m.