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GuidePoint Systems
- Automotive
- Madison Heights, MI
About this business
ABOUT US The Guidepoint Journey Our Story Guidepoint Systems is a leading supplier of vehicle telematics solutions to automotive original equipment manufacturers (OEMs), dealerships, commercial fleet managers, rental car companies and individual vehicle owners. In addition to its innovative hardware and software as a service (SaaS) solutions, Guidepoint operates fully staffed 24/7/365 call centers in the U.S. and Mexico to provide services directly with vehicle owners, dealerships and fleet managers.
Location details
25231 Dequindre Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Update: Pablo from My Guidepoint called and walked me through their privacy policy and stance, he assured me they would not sell any of my data. He also explained that the incorrect milage was due to a miles vs kilometers issue in the firmware and that it was fixed. I confirmed it is. The service was good and appreciated. I still don't know why I have 2 completely separate GPS and tracking apps and hardware on my Vehicle. But Guidepoint appears to be on top of customer service, Thanks, Pablo !
Business response:
Hi Kerry, as mentioned during our phone conversation, your mileage and location issue should be resolved with the over-the-air update that we pushed to your device today. I will be attentive and our tech team will be notified of any changes/improvements after the vehicle is driven for a few miles. Talk to you soon! -Pablo
Shows my cars milage as c 3700 more miles than is actually on it. Thank you for fixing the issue.
Business response:
Hey Lorri, so glad we were able to correct your mileage issue. But FYI you didn't edit the first part of the comment hehe. - Pablo
Works great!
Business response:
We're thrilled that you're enjoying the app! If there's anything you need, feel free to reach out. Have a wonderful day!
Very good app
Business response:
Hi Rhonda, thank you for your support and positive feedback. We're always looking to improve our services, and your input is important to us.
wonderful
Business response:
Hi, Josh. Thanks for taking the time to share your positive experience. We truly appreciate it!
Love this app and service. so do my clients that use My Guidepoint.
Business response:
Hi, Russell. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Great app works flawlessly
Business response:
Hi Paul, thank you for your support and positive feedback. We're always looking to improve our services, and your input is important to us.
Useful
Business response:
Thanks so much, we appreciate your positive feedback.
Frequently asked questions about GuidePoint Systems
How is GuidePoint Systems rated?
GuidePoint Systems has a 4.9 star rating with 20 reviews.
When is GuidePoint Systems open?
GuidePoint Systems is closed now. It will open on Monday at 8:00 a.m.