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GuidePoint Systems
- Automotive
- Madison Heights, MI
About this business
Location details
25231 Dequindre Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Nice, though not always accurate. Just filled up my tank today, and it says 91% after refill. At one point, it stated my tank was just over 30%. The next day, it said we were at 47%. It seems to recheck each time we start the car, but it doesn't always get an accurate read.
Business response:
Your positive feedback is appreciated. We understand the inconsistent tank readings are frustrating. We're committed to improving accuracy for a more reliable experience. We are always looking to help our users. Can you give us more information at 1-877-477-3463 or at support@guidepointsystems.com so that we can investigate. Thank you, Carrie!
👍 👍 👍 great
Business response:
Thank you for the 5-star rating. We are really glad that you like our product. Your support and voice are very important to us. Please feel free to reach out to our customer support team. We are here for you 24/7 at 877-477-3463.
I love My Guidepoint!! This app has helped me a lot, I highly recommend it
Business response:
We are so pleased that you enjoyed the app. If there is anything we can do for you, just let us know at +18774773463! Have a wonderful day!
I added this when I was making the deal to buy my current car. I absolutely love this safety feature. It helped me track my car when someone stole it & took it for a joyride. I've recommended it to friends for their kids cars. Would absolutely add it again to any other car purchase I make.
I like this app service
Excellent 5 Star Rating 🇺🇸💕🎊💕🎊
Business response:
Hi Roy, we are really glad that you like our product. Your support and voice are very important to us. Thanks for taking the time to rate us.
found my car in 30 minutes
Business response:
Thank you very much for your 5-star review!!!
Update: Pablo from My Guidepoint called and walked me through their privacy policy and stance, he assured me they would not sell any of my data. He also explained that the incorrect milage was due to a miles vs kilometers issue in the firmware and that it was fixed. I confirmed it is. The service was good and appreciated. I still don't know why I have 2 completely separate GPS and tracking apps and hardware on my Vehicle. But Guidepoint appears to be on top of customer service, Thanks, Pablo !
Business response:
Hi Kerry, as mentioned during our phone conversation, your mileage and location issue should be resolved with the over-the-air update that we pushed to your device today. I will be attentive and our tech team will be notified of any changes/improvements after the vehicle is driven for a few miles. Talk to you soon! -Pablo
Update now terrible. can't select vehicle. That being said I've used there tracking equipment and they got back to me working on a fix.
Business response:
We’re so sorry for the trouble, and we truly appreciate you bringing this issue to our attention. Our app development team is actively working on a resolution. If you have any additional questions or concerns, please feel free to contact me directly at cchilds@guidepointsystems.com. Thank you for your patience! — Carrie
Frequently asked questions about GuidePoint Systems
How is GuidePoint Systems rated?
GuidePoint Systems has a 2.8 star rating with 76 reviews.
When is GuidePoint Systems open?
GuidePoint Systems is open now. It will close at 5:00 p.m.