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GuidePoint Systems
- Automotive
- Madison Heights, MI
About this business
Location details
25231 Dequindre Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was going to complain about the geofence feature since I could not figure it out, but then I realized they are using the same icon for both “Valet” and “Geofence” which confused me. Customer support explained that these are both “geofences,” but that Valet is used for a specific purpose, so they made it separate. Works great- so back to 5-stars!"
Great, friendly service.
Enjoy the app. n info
Easy Peasy
updated now terrible. can't select vehicle.
Free Apps are more reliable. App shows wrong path vehicle took almost evertime. Sometimes, app and website lock up on loction of vehicle. If a company was watching employees drive and seen the crazy paths the app shows i think they would think someones been drinking.
Business response:
We’re sorry for the trouble with the app’s incorrect paths and freezing. Our team will reach out today to review your trip history, check your app version, and confirm your firmware is up to date. If needed, they’ll create a ticket to help prevent this from happening again and will closely monitor until your issue is fixed. Pablo- Customer Success
will not accept login. even after several attempts. changed password three times. had worked un the past.
Business response:
Hey Bryan, thanks for your feedback, and big apologies for the inconvenience. I have not been able to find your username "bryan55" in our system. Would you please call 1-877-477-3463 and ask for the Call Center Manager. We will happily solve this for you!
What good is a GPS system that can never find your car?
Business response:
Please accept our apologies for the inconvenience you experienced. We strive to improve our services and would appreciate the opportunity to address your concerns. Looking forward to connecting via phone so we can look into the issue in more detail, take note and bring a solution. -Pablo- (pablo.ruiz@guidepointsystems.com)
Accurate tracking of the vehicle is sporadic, at best. Will show that my car is at work when I'm sitting at home 20 miles away. Great service when it works properly.
Frequently asked questions about GuidePoint Systems
How is GuidePoint Systems rated?
GuidePoint Systems has a 2.8 star rating with 76 reviews.
When is GuidePoint Systems open?
GuidePoint Systems is closed now. It will open at 8:00 a.m.