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GuidePoint Systems
- Automotive
- Madison Heights, MI
About this business
Location details
25231 Dequindre Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wont let me type anything when typing is needed. Add address for geofence? Keyboard disappears. Add phone number to get notifications? Keyboard disappears. We've had this all of 2 days and can't even use it.
Business response:
Hi Sarah, just left you a voicemail. Sorry for the problem you're having at the moment. I'd like to open a ticket and follow up on it until we fix it, since this hasn't happened to other users during the past days. Please contact me directly at pablo.ruiz@guidepointsystems.com if you cannot reach over the phone.
Not working properly. Not showing Live Drive nor location..
Business response:
Hey Ramiro, I left you a text message since your voicemail is not set up, and couldn't get a hold of you this morning. I looked into your account and noticed that your registration is incomplete, meaning that you cannot get into our app to look at the location and use our features. I've emailed you the "how to register" doc. Hope to talk soon!
Does not work on android
Business response:
We are deeply sorry about your experience. We would like to hear about it in detail and resolve your issue ASAP. Can you please call us and ask to be directed to me? We are unable to find you as a registered user under "Mare Bear". Sincerely, P. Ruiz - Customer Success.
HORRIBLE NEED TO BE UPDATED ALSO TRACKING AND OTHER.....
Business response:
Hey Luz, We are deeply sorry about your experience, we've been trying to get a hold of you to resolve your situation via phone and email but have not received a reply from you. Please give us a chance to improve your experience and get back to us when you can. Sincerely - Pablo, CS.
App is extremely slow to load. Used to be fast but app was upgraded....
Business response:
We appreciate your feedback, Judy. When it is convenient for you, please contact customer service at (877) 477-3463 and one of our representatives will be able to assist you. Thank you!
Never worked
App Closes. It does everything it supposed to do. But when I go to add a geofence, it closes. That was a selling point for this device.
Can't get past registration since the developer has it where stuff is hidden.
Frequently asked questions about GuidePoint Systems
How is GuidePoint Systems rated?
GuidePoint Systems has a 2.8 star rating with 71 reviews.
When is GuidePoint Systems open?
GuidePoint Systems is closed now. It will open at 8:00 a.m.