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GuidePoint Systems
- Automotive
- Madison Heights, MI
About this business
Location details
25231 Dequindre Rd, Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
App takes forever to update actual location of vehicle
Business response:
We would like to open a ticket regarding the location issue please email our customer care team at pablo.ruiz@guidepointsystems.com with the name on your account. Be sure to update to the latest app version 2.8.2.
It was working, trying to track my son and the app got stuck and showed he was still around the corner from our house when he was infact miles away. Thankfully google maps can track him too. Then today the app opens and goes to a white screen and stays there. I have unistalled and reinstalled, rebooted my phone and still get a white screen. Paid a lot of $$$ for this for it not to work!
Business response:
We have fixed the issue. Be sure to update to the latest app version 2.8.2, and re-login. We would like to open a ticket regarding the location issue please email our customer care team at pablo.ruiz@guidepointsystems.com with the name on your account.
Your last update doesn't let me accept the terms and conditions it automatically closes, effectively not letting me into the app.
Business response:
Hi Tushar, sorry for the inconvenience caused. We have fixed the issue. Kindly update to the newest version of our app which is 2.8.2. Please email our customer care team at pablo.ruiz@guidepointsystems.com if you continue to have any issues.
not working can't upload any
Business response:
Hi, sorry for the inconvenience. Can you share the details of the issue at pablo.ruiz@guidepointsystems.com?
It used to work perfectly. Now it no longer logs the trips, no longer has live drive access .. this was one of my favorite parts about my new car and now it's useless.
this app does work at all
Business response:
We appreciate your feedback, would you mind reaching out and asking for Guidepoint's Customer Success rep? KiKi Chery is non-existent in our database and we'd really like to fix your situation as soon as possible! -PR
Not showing where driver us at Not allowing me to type the keyboard goes away before I can type
Business response:
Big apologies for the location issue, we've opened a ticket after speaking with you today and will stay in contact via e-mail, we should be able to to fix it soon and will keep you updated. - Pablo
Wont let me type anything when typing is needed. Add address for geofence? Keyboard disappears. Add phone number to get notifications? Keyboard disappears. We've had this all of 2 days and can't even use it.
Business response:
Hi Sarah, just left you a voicemail. Sorry for the problem you're having at the moment. I'd like to open a ticket and follow up on it until we fix it, since this hasn't happened to other users during the past days. Please contact me directly at pablo.ruiz@guidepointsystems.com if you cannot reach over the phone.
Not working properly. Not showing Live Drive nor location..
Business response:
Hey Ramiro, I left you a text message since your voicemail is not set up, and couldn't get a hold of you this morning. I looked into your account and noticed that your registration is incomplete, meaning that you cannot get into our app to look at the location and use our features. I've emailed you the "how to register" doc. Hope to talk soon!
Frequently asked questions about GuidePoint Systems
How is GuidePoint Systems rated?
GuidePoint Systems has a 2.8 star rating with 66 reviews.
When is GuidePoint Systems open?
GuidePoint Systems is closed now. It will open tomorrow at 8:00 a.m.