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Gwinnett Place Ford
- Car Dealers
- Duluth, GA
About this business
Location details
3230 Satellite Boulevard, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
The service advisor Michael Duke went out of his way to explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and customer focused with his job. I hope to have him as my advisor again for future maintenance on my SUV.
Business response:
Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!
The service advisor Michael Duke went out of his way to explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and customer focused with his job. I hope to have him as my advisor again for future maintenance on my SUV.
Business response:
The service advisor Michael Duke went out of his way to explain everything to me in great detail and even suggested that some things could wait until i return from a trip. He’s very service oriented and customer focused with his job. I hope to have him as my advisor again for future maintenance on my SUV.
Excellent care and notification in the service and status of work being done. Maria was a excellent service advisor.
Business response:
Thank you, Clark. We're thrilled to hear that you received excellent care and communication during your service. We appreciate your feedback and hope to continue providing you with top-notch service in the future.
Mike in the service department was so helpful and informative. It was by far the best service I’ve had at a dealership in quite some time. It was refreshing to see how much he cared about my vehicle and the time he took to keep me informed.
Business response:
Hi Tammy, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Mike in our service department provided you with exceptional service. We appreciate your kind words and look forward to serving you again in the future.
Buying a car can completely suck, but as I was shopping around, Nate Masresha personally reached out to me via email to answer any of my questions (It wasn't one of those bot spam emails either) - Even provided a personal video of the vehicle I was looking at. Nate's professionalism, understanding, transparency, and friendliness really made car buying a smooth process. Nate and his colleagues really care about your best interest. I highly recommend Nate's business. It's a pleasure working with him.
Business response:
Hi Paul! Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that Nate's personalized approach and excellent customer service made your car buying process smooth and enjoyable. We appreciate your recommendation and look forward to assisting you in the future.
This was my first at the dealership and the Service staff was very courteous and respectful. Corey was my Service Manager and he welcomed me and explained about the 40k maintenance entailed. The whole facility is kept clean and everyone that I came across was welcoming. Asked if I would go back, yes I would.
Business response:
We're glad to hear that Corey provided excellent service and that you found our facility welcoming and clean. We appreciate your willingness to come back and look forward to assisting you again in the future.
Mike, always makes sure I am satisfied with the work. He understands customer service very well.
Business response:
Thank you for your kind words. It's our priority to ensure customer satisfaction and deliver exceptional service. We appreciate your feedback and look forward to continuing to meet your needs.
The service advisor I worked with was excellent. Good communication and service, competent and professional. Highly recommended.
Business response:
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service advisor. We pride ourselves on providing excellent communication, competence, and professionalism. Your recommendation means a lot to us. Thank you again!
Ricardo went above and beyond! He kept me constantly updated on my Raptor. He even helped me get my medicine from my truck (that I forgot in there) just moments before closing. He kept me updated on parts ordered and he was precise with his expected timing of service. I look forward to returning to Gwinnet Ford. Gwinnet has a true asset in their hard working, respectful, employee Ricardo. He cared for my vehicle as if it was his own.
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Frequently asked questions about Gwinnett Place Ford
How is Gwinnett Place Ford rated?
Gwinnett Place Ford has a 4.5 star rating with 10,698 reviews.
When is Gwinnett Place Ford open?
Gwinnett Place Ford is open now. It will close at 8:00 p.m.