Hampton Inn Wichita Northwest

4.5

Hotels
Wichita, KS

About this business

Hospitality Hotels

Location details

10047 West 29th, St N, Wichita, KS, 67205, United States

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4.51,251 reviews

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kathy

5 years ago

Awful stay No housekeeping. Blind was stuck down and they couldn't seem to fix it so the room was dark. no one around to get coffee in the morning. bagged breakfast was awful - junk food.

Business response:

Dear Kathy, Thank you for your review and I apologize for the inconveniences you experienced during your stay with us. Hilton has implemented new policies and procedures due to COVID. We work to minimize the interactions in guest rooms to protect our guests and team. Stayover service for guests staying 4 nights or less is suspended; however, our Front Desk Manager on Duty can provide you with anything you may need including fresh towels, linen, trash bags, etc. I will share your comments about the breakfast bags with Hilton ... read more

Mary

5 years ago

Didn’t live up to reviews From the word “go” we had problems. They didn’t have our second room booked Only until I showed my confirmation email did they “upgrade” the second room to a king and pullout. Yet there was no bedding for the pullout which made for a late night. Four of my hotel room keys NEVER worked. I understand no cleaning but only made aware if it in the paperwork. No fresh towels available for two days

Business response:

Dear Mary, I want to apologize for the inconveniences you experienced during your stay with us. Although I am glad we found your second reservation, I apologize there were no linens for the pullout bed. Hilton implemented new policies and procedures due to COVID and removing certain items from rooms were included in these new outlines. We are working to minimize interactions in guest rooms and that includes stayover service for guests staying 4 nights or less; however, our Front Desk Manager on Duty can provide you with anyt... read more

JudyHein

5 years ago

we stayed for two nights. the first night found two black bugs didn't think must about that figure they came in because of the weather. so the next morning was going to make coffee didn't have no cups to make it in called the desk said they would bring cups up but guess what they never brought none up. so left the room to get some coffee and went to my daughters house then went to eat out brought food back to the room to eat that night guess what no micowave when I called them they said this room had one. so was very unhappy... read more

Business response:

Dear JudyHein, Thank you for your review and I am so terribly sorry about the inconveniences you experienced during your stay. I remember you and your husband as regular guests with us. I apologize the Front Desk Manager on Duty didn't deliver cups to your room. I will follow up with my team to ensure they are handling guest requests in a timely manner. I understand your frustration about not having a microwave in your room. Our King Studios do have microwaves and we would be more than happy to help you reserve that room typ... read more

Smoro

5 years ago

Our room had a very strange vibration noise coming from the walls that kept us up most of the night but to add a cherry on top… We had a fire alarm at 1 AM which I actually found and helped the front desk clerk isolate and fan out until the fire department got there. It was a failed electrical component on the high-pressure lines coming from the sprinkler room. What upsets me is there wasn’t even a thank you or any effort made after the fact. Just disappointing how the whole thing was handled.

Business response:

Dear Smoro, I am terribly sorry for the inconveniences you experienced during your stay with us. I understand your frustration as being woken up by a fire alarm is not the wake-up call you were expecting. I want to thank you for assisting our Night Auditor with locating the problem area and helping fan out the smoke. I will follow up with my team to ensure they express gratitude in situation like this. I hope to welcome you back with us in the future.

Anonymous

6 years ago

On they forgot to clean our room number 314. Front people were great.

Business response:

Thank you for your review. I want to apologize for the inconveniences you experienced during your stay with us. We were so excited to have you with us and never did we think your experience would be anything less than perfect. I will get with my housekeeping team to figure out what happened and make it right. I know we do not deserve a second chance, but we can only hope you will give us another opportunity to show your our true Hamptonality.

LISA

6 years ago

There was never any hot water. This is the second time at this hotel with the same problem. Wont be back. The young man up front with the ponytail is GREAT! The breakfast was good and fresh. The heat and air did not work properly. Sad deal.

Business response:

Dear Lisa, Thank you for taking the time to review your recent stay at Hampton Inn by Hilton Wichita Northwest. I want to apologize for the inconveniences you experienced during your time with us. The maintenance issues you experienced are absolutely unacceptable. Our Housekeeping and Maintenance Teams are in the 15% of all Hampton Inns and they usually work together to find challenges and repair before they become a bigger issue or a guest experience. I am discussing with both teams how these items were over looked and what... read more

Anonymous

7 years ago

Minor problem...Had problem with electric door lock not working. Had to wait over an hour.

Business response:

I want to apologize for the door lock not working properly. That should never happen and I am sorry you had to experience that. We have done an extensive check of all our door locks to make sure this does not happen again. We do hope that you will give us a second chance to show you our true Hampton Inn Wichita Northwest personality. We look forward to hopefully welcoming you back with us soon.