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Hampton Inn Wichita Northwest
- Hotels
- Wichita, KS
About this business
Location details
10047 West 29th, St N, Wichita, KS, 67205, United States
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Not worth it, stay elsewhere. Great location, clean room. Stayed here before and had good stay. This trip not at all. Checked in fine. Room is nice. Problem was the a/c did not work at all. Call front desk and they asked me to hold. They sat the phone down where I could hear and the proceeded to speak with a coworker or manager for the next ten minutes complaining about having to work with a specific coworker. Never did pick the ohine up. I gave up after 10 minutes. Called later to let them know the a/c was down. Nothing hap... read more
The "housekeeping" was TERRIBLE. I told front desk DAILY & NIGHTLY that we wanted all clean towels & bed made (3 nights, 4 days). Staff asked for room #. Never happened. They were told a spill happened & that was especially why. Too bad. Continental breakfast: All we wanted was coffee & creamer. They were empty. I asked for more & was told she was busy. She was black, the guests there were family and she was busy helping them. I was the minority & not family. No coffee 2 days
Business response:
I am so sorry to hear about your recent experience with us. Rest assured, we are taking time to specifically review hotel policies with both our front desk & housekeeping staff members. Sadly, we do not have any breakfast staff members that fit the description that you have provided. We will remain vigilant on the issue however & review our polices with our breakfast staff as well. I have taken the liberty of forwarding your comments to our executive staff as well as hotel ownership in the interest of finding a quick & finit... read more
Hotel was quiet, relatively new. Very disappointing to pay full price and have no housekeeping service, and to not be told there wouldn’t be any.
Business response:
Thank you so much for your feedback. We will certainly strive to better our communications in regards to housekeeping service in the future. We do apologize for any inconvenience this may have caused. We are of course more than happy to provide full housekeeping service upon request, & we do hope that we will see you again soon.
During my stay, I did not receive housekeeping service the second day, even though they were right outside my room, when I left to allow cleaning.
Business response:
Thank you so much for your feedback. Currently, we are performing housekeeping service by request. I apologize that this was not properly conveyed to you by our staff. We do hope to see you again soon!
Wakeup call....??? We asked for a wakeup call for 4:30am as I was scheduled for surgery. SURE, she said. Tried to set the clock. Didn't work. I woke up at 4. Good thing. Noone called. Noone at desk when we left. For $125 plus...not happy.
Business response:
Thank you so much for your feedback. I am so sorry to hear that we had such trouble getting a wake up call set up for you. I will certainly take the opportunity to retrain our front desk staff on our wake up call system to ensure that this does not happen again. We do hope that you will come stay with us again soon.
Business response:
Thank you so much for your review. I am so sorry to hear that your recent stay with us was less than spectacular. If there was anything that we could have done to improve your stay, we are always more than willing to speak with any of our guests at any time. Thank you so much for your feedback.
Daughter found dirty underwear In a hotel like this, I would expect the room to be extremely clean for the price and guarantee. My 6yr old doctor found a half full water bottle and a pair of men’s underwear under the bed.
Business response:
Jennifer, I am sorry to hear that the room was not fully cleaned upon your arrival, & that your daughter was the one to discover items from the previous guest. If you had let us know upon discovering the items, we would have immediately moved you to another room. Our housekeeping staff has been made aware of your experience and we are taking steps to insure it does not happen again. Our housekeeping staff is usually much better than that, they rank above the brand benchmark in cleanliness. Again our apologies for your experi... read more
Housekeeping needs trained We did not get into our room until late and went straight to bed. In the morning light we saw trash on the floor. Cough drops, lid from coffee cup. Housekeeping did not vacuum at all. Disappointing since it’s a newer property
Business response:
Thank you for your input. I apologize for the cleanliness of the room & our executive staff have been notified of these discrepancies. As a Hilton property, we hold ourselves to the highest standards. Sadly it appears that we did not meet these standards on your visit. We do hope to see you again so that we can show our true quality. Safe travels.
Frequently asked questions about Hampton Inn Wichita Northwest
How is Hampton Inn Wichita Northwest rated?
Hampton Inn Wichita Northwest has a 4.5 star rating with 1,251 reviews.
When is Hampton Inn Wichita Northwest open?
Hampton Inn Wichita Northwest is open now. It is open 24/7.