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Hampton Inn Wichita Northwest
- Hotels
- Wichita, KS
About this business
Location details
10047 West 29th, St N, Wichita, KS, 67205, United States
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Business response:
Thank you for your feedback. We are very sorry to hear about your experience and the frustration it caused, especially given your time constraints and the importance of having the correct room type upon arrival. We completely understand how disappointing it must have been to receive a different room than what you reserved, and I regret the inconvenience and added stress this situation created. We recognize how important it is for reservations to be accurate and for issues to be handled quickly and clearly. Your concerns have... read more
Prices way too high. We were in the room like 9 hours and just slept. No shower. Didn’t use towels. Didn’t even turn on tv. Just needed a place to sleep. Yes room was clean. Just $211 is rediculous. And $4.30 for a bottle of sprite wow. Could by a 6 pack for that. Just don’t like being ripped off. Like my mother said- we just wanted to sleep there not buy the room.
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear you found the room clean. However, we’re truly sorry that the cost of your stay left you feeling frustrated. We understand that $211 can feel like a lot, especially when you were only in the room for a short time and simply needed a place to sleep. Our rates reflect the overall cost of preparing and maintaining each room — including cleaning, staffing, utilities, and keeping the space fully ready and available for each guest, regardless of how long it’s... read more
I had 2 rooms on my reservation. Room 303 was fine. Room 307 had a bathroom door that was very hard to slide! If my mother was with me, she wouldn’t have been able to slide it. So, you may want to look at that.
Business response:
Thank you, Jill. We appreciate your review!
When I arrived I was told they sold out of the room I had paid for weeks prior when making the reservation. They gave me a King Bed room for 3 adult guests. I was supposed to have a King Suite. I used Expedia so the front desk person told me they could NOT help me since I used a third-party to book the room. She offered me extra blankets for my guest to sleep on the floor! I HAD to check in since my daughter had a dance competition and was scheduled to dance in a couple of hours and had to get ready. Since I checked in, Expe... read more
Business response:
We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to arrive and not receive the room type you had reserved. Your concerns about the room allocation and the communication issues between our hotel and Expedia have been noted. We take guest satisfaction very seriously and would like the opportunity to address this matter in more detail. Please feel free to contact us directly at (316) 925-6600 to discuss this situation further.
Just an average motel. Shower leaked, faucet in bathroom sink leaked. Breakfast was cold. Just another overpriced motel. I didn't know it was pet friendly or I would not have stayed in there. Dog hair in the hallway leading to our room.
The night front desk gentleman was nice and efficient! Overall of the hotel and location was great, breakfast was decent. Our room was not vacuumed though, there was food all along the bed. When I brought it up, I was told no discounts could be given by the front desk attendant because we booked 3rd party but a note would be left for the morning manager, fair. However, when the morning manager brought it up she just said she let the housekeeping manager know and sent us on our way (no room switch was offered)
Frequently asked questions about Hampton Inn Wichita Northwest
How is Hampton Inn Wichita Northwest rated?
Hampton Inn Wichita Northwest has a 4.5 star rating with 1,460 reviews.
When is Hampton Inn Wichita Northwest open?
Hampton Inn Wichita Northwest is open now. It is open 24/7.