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Hampton Inn Wichita Northwest
- Hotels
- Wichita, KS
About this business
Location details
10047 West 29th, St N, Wichita, KS, 67205, United States
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During my stay, I did not receive housekeeping service the second day, even though they were right outside my room, when I left to allow cleaning.
Business response:
Thank you so much for your feedback. Currently, we are performing housekeeping service by request. I apologize that this was not properly conveyed to you by our staff. We do hope to see you again soon!
Wakeup call....??? We asked for a wakeup call for 4:30am as I was scheduled for surgery. SURE, she said. Tried to set the clock. Didn't work. I woke up at 4. Good thing. Noone called. Noone at desk when we left. For $125 plus...not happy.
Business response:
Thank you so much for your feedback. I am so sorry to hear that we had such trouble getting a wake up call set up for you. I will certainly take the opportunity to retrain our front desk staff on our wake up call system to ensure that this does not happen again. We do hope that you will come stay with us again soon.
Business response:
Thank you so much for your review. I am so sorry to hear that your recent stay with us was less than spectacular. If there was anything that we could have done to improve your stay, we are always more than willing to speak with any of our guests at any time. Thank you so much for your feedback.
Daughter found dirty underwear In a hotel like this, I would expect the room to be extremely clean for the price and guarantee. My 6yr old doctor found a half full water bottle and a pair of men’s underwear under the bed.
Business response:
Jennifer, I am sorry to hear that the room was not fully cleaned upon your arrival, & that your daughter was the one to discover items from the previous guest. If you had let us know upon discovering the items, we would have immediately moved you to another room. Our housekeeping staff has been made aware of your experience and we are taking steps to insure it does not happen again. Our housekeeping staff is usually much better than that, they rank above the brand benchmark in cleanliness. Again our apologies for your experi... read more
Housekeeping needs trained We did not get into our room until late and went straight to bed. In the morning light we saw trash on the floor. Cough drops, lid from coffee cup. Housekeeping did not vacuum at all. Disappointing since it’s a newer property
Business response:
Thank you for your input. I apologize for the cleanliness of the room & our executive staff have been notified of these discrepancies. As a Hilton property, we hold ourselves to the highest standards. Sadly it appears that we did not meet these standards on your visit. We do hope to see you again so that we can show our true quality. Safe travels.
Awful stay No housekeeping. Blind was stuck down and they couldn't seem to fix it so the room was dark. no one around to get coffee in the morning. bagged breakfast was awful - junk food.
Business response:
Dear Kathy, Thank you for your review and I apologize for the inconveniences you experienced during your stay with us. Hilton has implemented new policies and procedures due to COVID. We work to minimize the interactions in guest rooms to protect our guests and team. Stayover service for guests staying 4 nights or less is suspended; however, our Front Desk Manager on Duty can provide you with anything you may need including fresh towels, linen, trash bags, etc. I will share your comments about the breakfast bags with Hilton ... read more
Didn’t live up to reviews From the word “go” we had problems. They didn’t have our second room booked Only until I showed my confirmation email did they “upgrade” the second room to a king and pullout. Yet there was no bedding for the pullout which made for a late night. Four of my hotel room keys NEVER worked. I understand no cleaning but only made aware if it in the paperwork. No fresh towels available for two days
Business response:
Dear Mary, I want to apologize for the inconveniences you experienced during your stay with us. Although I am glad we found your second reservation, I apologize there were no linens for the pullout bed. Hilton implemented new policies and procedures due to COVID and removing certain items from rooms were included in these new outlines. We are working to minimize interactions in guest rooms and that includes stayover service for guests staying 4 nights or less; however, our Front Desk Manager on Duty can provide you with anyt... read more
we stayed for two nights. the first night found two black bugs didn't think must about that figure they came in because of the weather. so the next morning was going to make coffee didn't have no cups to make it in called the desk said they would bring cups up but guess what they never brought none up. so left the room to get some coffee and went to my daughters house then went to eat out brought food back to the room to eat that night guess what no micowave when I called them they said this room had one. so was very unhappy... read more
Business response:
Dear JudyHein, Thank you for your review and I am so terribly sorry about the inconveniences you experienced during your stay. I remember you and your husband as regular guests with us. I apologize the Front Desk Manager on Duty didn't deliver cups to your room. I will follow up with my team to ensure they are handling guest requests in a timely manner. I understand your frustration about not having a microwave in your room. Our King Studios do have microwaves and we would be more than happy to help you reserve that room typ... read more
Frequently asked questions about Hampton Inn Wichita Northwest
How is Hampton Inn Wichita Northwest rated?
Hampton Inn Wichita Northwest has a 4.5 star rating with 1,334 reviews.
When is Hampton Inn Wichita Northwest open?
Hampton Inn Wichita Northwest is open now. It is open 24/7.