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Hampton Inn Wichita Northwest
- Hotels
- Wichita, KS
About this business
Location details
10047 West 29th, St N, Wichita, KS, 67205, United States
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Our room had a very strange vibration noise coming from the walls that kept us up most of the night but to add a cherry on top… We had a fire alarm at 1 AM which I actually found and helped the front desk clerk isolate and fan out until the fire department got there. It was a failed electrical component on the high-pressure lines coming from the sprinkler room. What upsets me is there wasn’t even a thank you or any effort made after the fact. Just disappointing how the whole thing was handled.
Business response:
Dear Smoro, I am terribly sorry for the inconveniences you experienced during your stay with us. I understand your frustration as being woken up by a fire alarm is not the wake-up call you were expecting. I want to thank you for assisting our Night Auditor with locating the problem area and helping fan out the smoke. I will follow up with my team to ensure they express gratitude in situation like this. I hope to welcome you back with us in the future.
On they forgot to clean our room number 314. Front people were great.
Business response:
Thank you for your review. I want to apologize for the inconveniences you experienced during your stay with us. We were so excited to have you with us and never did we think your experience would be anything less than perfect. I will get with my housekeeping team to figure out what happened and make it right. I know we do not deserve a second chance, but we can only hope you will give us another opportunity to show your our true Hamptonality.
There was never any hot water. This is the second time at this hotel with the same problem. Wont be back. The young man up front with the ponytail is GREAT! The breakfast was good and fresh. The heat and air did not work properly. Sad deal.
Business response:
Dear Lisa, Thank you for taking the time to review your recent stay at Hampton Inn by Hilton Wichita Northwest. I want to apologize for the inconveniences you experienced during your time with us. The maintenance issues you experienced are absolutely unacceptable. Our Housekeeping and Maintenance Teams are in the 15% of all Hampton Inns and they usually work together to find challenges and repair before they become a bigger issue or a guest experience. I am discussing with both teams how these items were over looked and what... read more
Minor problem...Had problem with electric door lock not working. Had to wait over an hour.
Business response:
I want to apologize for the door lock not working properly. That should never happen and I am sorry you had to experience that. We have done an extensive check of all our door locks to make sure this does not happen again. We do hope that you will give us a second chance to show you our true Hampton Inn Wichita Northwest personality. We look forward to hopefully welcoming you back with us soon.
Frequently asked questions about Hampton Inn Wichita Northwest
How is Hampton Inn Wichita Northwest rated?
Hampton Inn Wichita Northwest has a 4.5 star rating with 1,334 reviews.
When is Hampton Inn Wichita Northwest open?
Hampton Inn Wichita Northwest is open now. It is open 24/7.