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Harbor Animal Hospital
- Veterinarians
- Winthrop Harbor, IL
About this business
Location details
1915 9th Street, Winthrop Harbor, IL, 60096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I am writing this because I looked to see iif my previous review was still there and I see it has been removed . Long story short , my dog almost died and was left blinded due to the incompetency of the vets at Harbor Vet .My dog was repeatedly misdiagnosed with first allergies then pneumonia over the course of 3 visits . He had blastomycosis ,I asked that he be tested for that as we walked regularly in the woods . they said it was an expensive test and they were sure it was a heart murmur and pneumonia. I was told that on a... read more
They were kind of rude with me about my dog who is a puppy. They were giving me nasty looks.
Business response:
Hi Zay, we apologize for any inconvenience you experienced. We are unable to locate your information in our system, but we take your feedback seriously. We would very much appreciate the opportunity to speak with you personally so we can investigate your feedback further. If you're open to talking, please let us know by reaching out to us at 847-746-1915 OR info@harboranimal.com.
I called to make an appointment for today for anal expression. None available, when she found away to get more money for the appointment by saying rabies was needed, voila she can come in on today. Very odd phone call left me feeling weird.
Business response:
Hello, Daphne J- Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. We would very much appreciate the opportunity to speak with you directly so we can clear up any misunderstanding. If you're open to talking, please let us know by reaching out to us at (847) 746-1915 OR info@harboranimal.com.
Sadly, after having taken our pets to HAH for years, we recommend my elderly and fiercely independent (89 year old) mother in law also use their office to see her senior dog. Most working in any medical field, animal or human healthcare, understand it requires a little patience when working with the aged, put this office does NOT! They even went as far as to condemn her in writing for inquiring about their high billing (after she paid them in full). Their letter went on to let her know she and her dog were no longer welcome ... read more
Business response:
Hello, Tammy G. - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us as the essence of our values and who we all are start with patient-centric compassionate care and best-in-class service. Your mom's last visit to us was under different management approximately 2 years ago. While the team was genuinely eager to continue providing her pet's veterinary care, we ultimately decided she would be better served by a different animal hospital. We genuinely wish you and your mother well.
This is an update to my previous review, but for some reason the 'post review' button does not seem to be working. I had notified HARBOR that I would not be bringing my pet there anymore and asked them to forward his records to another vet. So now I get a card in the mail saying according to our records... And that he needs his Leptospirosis vaccine. This is interesting because it's a yearly vaccine and he just had it there at HARBOR on January 10 of this year. So that's how unorganized this place is. It's June 1 and they'... read more
Business response:
6/1/22 Update: Hello, Geri V. - Thank you for sharing your feedback. We are very sorry to hear about your disappointment with us. We apologize for the miscommunication and have forwarded your records as requested on 3/15/22. We wish you well. Hello, Geri V - Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care and best-in-class service. Our hospital manager attempted to connect with you ... read more
I have been with Harbor for 20+ years. I do not know what happened there. I only know the wonderful people who used to be there left enmasse and chaos ensued. I have tried to maintain my relationship with Harbor Animal during this change and clearly the business is struggling. Today my relationship with this business ended with 2 hang ups by the staff. Firstly, I did not believe that I needed to pay for doctors time to get a recommendation and order for prescription dog . The young lady addressed my questions by disconnectin... read more
I found this vet when we moved to Wisconsin almost 2 years ago. It was just 20 minutes straight down the road from us across the state line in Illinois and had great reviews. All my pets have gone here and it was wonderful. Then a few months ago it went downhill. Now suddenly every time I call I get a busy signal. Rarely does anyone ever answer despite my repeated calls, and the last 3 times now when I have gotten through, I've been told that whatever problem my pet was having couldn't be solved because the vet that it requi... read more
Business response:
Hello Elizabeth G., You have reviewed the wrong Harbor Animal Hospital, as we are located in Winthrop Harbor, IL, not Wisconsin. Would you please remove your review from our Yelp listing? Thank you.
Worst animal hospital I have ever wasted my money at. Forgot to actually do and give me multiple things I paid for, long wait times, never answers phones, sends home INCORRECT medications for other patients (which could potentially kill my dog), and no one seems to have any idea what's actually going on. Complete lack of communication and common sense from the main lady doctor on staff AND the technicians. Also if you disagree or don't do everything the main lady doctor recommends, she becomes short, irritated, extremely rud... read more
Business response:
Hello Lisa Hall, Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with best-in-class service and patient-centric compassionate care. For this reason, your feedback is particularly troubling and we would like to connect with you so we can investigate your feedback further. If you're open to talking, please call/email us at 833-888-0354 or feedback@VeterinaryCaresandConcerns.com. We hope to hear from you soon, Lisa.
I don't typically like to leave bad reviews, but I am hoping Harbor Animal Hospital can use this as motivation for changes and improvements. I recently had 3 bad experiences, which lead to this review. First bad experience was when I scheduled my elderly cat for a checkup. They recommended an ear cleaning, which I obliged. We picked her up, and she was crying and running into walls. When we called, they indicted they must of punctured her ear drum. She passed away a few weeks later. We are unsure if their mishap is related ... read more
Business response:
Hello Brittany M., You and your entire family have our sincerest and deepest condolences. What your family is experiencing is a pain and heartache we never want any of our clients to endure. The essence of our values and who we are truly start with patient-centric compassionate care and best-in-class service. For this reason, your feedback is particularly troubling and we would like to connect with you so that we can make things right. We care about you and your pet immensely. If you're open to discussing your experien... read more
Frequently asked questions about Harbor Animal Hospital
How is Harbor Animal Hospital rated?
Harbor Animal Hospital has a 4.6 star rating with 449 reviews.
When is Harbor Animal Hospital open?
Harbor Animal Hospital is closed now. It will open tomorrow at 8:00 a.m.