Hard Rock Hotel & Casino

4.2

Hotels
Sioux City, IA

About this business

Hospitality Hotels

Location details

111 3rd St, Sioux City, IA, 51101, United States

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4.29,867 reviews

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Brittany

8 years ago

Anniversary Trip We enjoyed our stay! I think the rooms were a little expensive for Sioux City but we had a great time!

Business response:

Thank you for leaving a review, Brittany! And, thank you for choosing our hotel to stay at for your anniversary getaway! I hope that you enjoyed your weekend celebration. We look forward to seeing you again in the future.

Scott

8 years ago

Stayed there for a concert. Very nice room and great venue!

Business response:

Hi, Scott - Thank you for the 5-star review! I'm so glad that you enjoyed your stay and got to attend a concert while you were here, too! Anthem is an awesome venue, not a bad seat in the house! We're looking forward to welcoming you back again.

Todd

8 years ago

Business response:

Thank you for the 5-star review, Todd! It's always great to know our guests enjoyed staying with us. We hope you can come again soon.

Dave

8 years ago

Character Great rooms! Loved the history and how they preserved the facility

Business response:

Dave - Thank you for leaving a review! I'm so glad that you enjoyed your stay with us. The historic Battery Building, home to our Hotel, is very unique. We especially love the high vaulted ceilings! Hope you can come back soon.

jen

8 years ago

A Nice Change Overall a great experience. I was put into a room with a wheelchair accessible bathroom, but I was too tired to switch rooms at that point. Only complaint, my clothes did smell like smoke from hanging in the closet. Not good for a non smoking hotel. A fun unique hotel for sure. Was clean and bed was comfy.

Business response:

Thank you for your input!

Alejandro

a month ago

The room I was assigned was in what I guess a pet friendly floor(4th) As soon as the elevetor doors open I was hit in the face with the most potent and unavoidable cat urine/feces smell possible. I thought it was just that so I proceded to my room hoping it will be better. Welp, the smell was apparently coming from the AC or my room was used as a litter box. There is no way around that and I won't ever be back.

Business response:

Thank you for taking the time to leave a review, Alejandro. You will be contacted by hotel management. We hope you'll give us another chance to exceed your expectations.

david

3 months ago

Bad

Business response:

Thank you for sharing your feedback, David. We regret that your experience did not meet expectations. We sincerely hope to have the opportunity to welcome you back and provide the five-star experience you deserve.

Phillip

7 months ago

Friendly folks KUDOS! But the grilled chicken sandwich was bone dry, Caesar salad saltier than 50 deer licks, mgr. didn’t respond well to food feedback, bar closed early, the light blue and lavender haired check-in individuals were very dry and off-put making the complimentary check-in drink. That was the main thing. I eill return the rate is good it’s close to my clients and I’m confident it’ll be better.

Business response:

Thanks for submitting a review, Phillip. We want all our guests to have rock star experiences and I'm sorry it fell short this time for you. We hope you'll consider coming again.

Clayton

8 months ago

Very nice room & amenities. However the room I was given had tremendous road noise and loud banging all night from what I was told is the guitar on the roof moving from the wind. Kept waking me up throughout the night. Mentioned it to the desk person and wasn’t offered any consideration or even an apology.

Business response:

Thank you so much for submitting a review based on your most recent stay. I want to let you know that your feedback is greatly appreciated. The Hard Rock is loved by many because we deliver amplified service. It sounds like we fell short of our service commitments and for that I sincerely apologize. I have initiated a $40.00 refund for the sleepless night. I am very sorry it was not the best night's rest. Please accept my gesture and we hope to see you again soon.