Hard Rock Hotel & Casino

4.2

Hotels
Sioux City, IA

About this business

Hospitality Hotels

Location details

111 3rd St, Sioux City, IA, 51101, United States

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4.29,867 reviews

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Courtney

8 months ago

We booked the room during hunting season without the site telling you as of 11/1 there is a no firearm policy. We couldn’t even legally check in at that point and had to just go elsewhere.

Business response:

Thank you for taking the time to submit a review. I want to let you know your feedback is greatly appreciated and I am looking for additional ways to get the news out. We value our customers and strive to make positive changes, and your concerns are valid and heard.

Joann

11 months ago

Disgusting smell through hallways and our room - sensitive to smells and had migraine and got severely bad for our trip that I got sick and threw up! Loud humming fb motor noise coming from ceiling or next door! Beer can on the ceiling empty - so room wasn’t thoroughly cleaned!!! Unbelievable that I now have to travel sick and with migraines!! They said to contact you for full refund that they would but I booked through you! Which I probably won’t do again

stephanie

a year ago

had to wait for rooms

Business response:

Thank you for taking the time to leave a review, Enzo. I'm sorry that you had to wait for your rooms, but I'm happy to hear that you enjoyed your stay. We hope you'll return soon.

amber

a year ago

My husband didn't like very much so we didn't stay, we left within an hour

Business response:

Amber, I am so sorry that the vibe wasn't what you were expecting, I tried to reach out to you in a message to get more information. Please feel free to respond back if you would like to discuss.

Douglas

a year ago

Not stay there

Business response:

I'm very sorry you didn't have a good time. What can we do better in the future to make sure others have a 5-star experience!

Eric

a year ago

Finding the hotel check-in was very confusing, compared to other hotels and casinos

Business response:

Hi Eric - we're sorry to hear this! We hope you're willing to give us another shot someday to give you a 5-star experience, whether that's at our casino, hotel, concert venues, or one of our restaurants.

Anonymous

a year ago

Room was great but dirty. Hair everywhere that wasnt my wife’s, lipstick on glass of free sink upon arrival and a dirty sock under bathroom counter

Business response:

Thank you for taking the time to leave a review. We apologize that we were unable to keep the cleanliness of the property to the high standard that we expect. We will pass the information to our team to ensure they are following through with all cleaning protocols in place. We hope you'll give us another chance to exceed your expectations.

Keith

a year ago

Business response:

Thank you for your honest review of your most recent stay. We would like to learn more about how you came to your rating. Please reach out to us or send us a message to ensure we have the details to help improve our services.

Laticia

a year ago

Pillows & Parking Overall the hotel was very nice and clean. The rooms were spacious ! The pillows and the parking were terrible. The hotel offers parking but many nights we had to park far away from the hotel because there are so many labeled spots for specific players club members and over 5 spots designated for police officers. Never were any of the spots utilized in the 5 days we were there. Lastly, all the front desk staff were exceptionally helpful and friendly with the exception of one male who was miserable every tim... read more

Business response:

Thank you for taking the time to leave us a review, Laticia. We hope that your next experience with us is worthy of 10 stars. Thank you for visiting and we hope you'll return very soon. Until then, have a great day!