Hard Rock Hotel & Casino

Business response:

Hi Pat, thank you for taking the time to leave a review. We take reviews seriously, and with that said, we’ll strive to bring your opinion up to five stars during your next visit. We do hope to see you again soon! 

Business response:

Kary, thank you for taking a moment to rate your experience with in October. I am sorry we fell short of your expectations. I was hoping to get a few more details so that I may address your concerns. 

Business response:

First off, thank you for booking at Hard Rock. I understand that your stay was far from exceptional and would like to learn more about your experience. Is there a particular part of your stay that you would like to share with me? 

Business response:

Roy, thank you for taking the time to leave a review. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. We will look into this backstage. 

Business response:

Thank you for taking the time to leave us a review, Joshua. If there is anything we can do to make your next experience worthy of 5 stars, please let us know. 

Business response:

Thanks for submitting a review, Brant. We want all our guests to have rock star experiences and I'm sorry it fell short this time for you. We hope you'll consider coming again. 

Business response:

Thanks for submitting a review, Rachel. We want all our guests to have rock star experiences and I'm sorry it fell short this time for you. We hope you'll consider coming again. 

Business response:

Hello Sarah, thank you for taking the time to submit a review. I am terribly sorry to hear about your less than favorable experience. It is our goal to provide rock star service to our guests every time they visit. I will take your note back to the team for further review. 

Business response:

Hello Chance, thank you for taking the time to submit a review. I am terribly sorry to hear about your less than favorable experience. It is our goal to provide rock star service and dishes to our guests every time they visit. I will take your note back to the team for further review.