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121 Payne Stewart Dr, Branson, MO, 65616, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Clean rooms, good parking and location. Room was crammed. Not space to keep any luggage
Business response:
Thank you for the great score.
Business response:
Thank you for the great score!
Facility was cloee to hospital where my procedure was done. Not happy with the fire alarm going off after my wife and I had just hone to sleep. And then the night clerk provided no information or apologies.....just "it's okay. Go back to bed."
Business response:
Thank you for sharing your feedback. We’re glad our location was convenient for your wife and you during your procedure. However, we sincerely apologize for the disruption caused by the fire alarm and, especially, for the way the situation was handled by our night clerk. You deserved clear information, reassurance, and an apology—not a dismissive response. We understand how frustrating this must have been after you had just gone to sleep. We will be addressing this with our team to ensure concerns like this are handled with ... read more
スタッフ対応がかなり良い!ベリーグッド👍 今までのホテルの中でもベストなホスピタリティ溢れる対応だった。
Business response:
We appreciate the kind words and are glad we could provide you with a positive experience!
Business response:
Thank you, For taking the time to leave a score.
The Studio Suites with the view of the Camelback Mountains is impeccable!!! The downside is it near the pool and veranda bar which can be a bit noisy. The captivating view cause you to disregard. By 10p or 11p, it is quiet. The hotel is adjacent to Fashion Square to shop. The staff is friendly and accommodating. Cleanliness of the facility 10/10.
Business response:
Thank you, Nicole. We appreciate your review!
Beautiful hotel, beautiful room, beautiful decor. Great location. Downside, the housekeeping team did a terrible job of serviceing our room, the floors were not swept and and shower and surface tops were not cleaned. Seems like only the bed was made, towels replaced and toilet cleaned.
Business response:
Hello! Thank you so much for the review. That being said, we hope our staff made up for the housekeeping issues. Please reach out to us directly if your issue was not resolved.
For what we paid it was not a $300 a night hotel room. Wasn’t cleaned properly could not get Aircon lower than 72%. Hot water took forever to get hot. Just a disappointment for what it cost. I would have stayed at the Big Mtn Lodge for a little bit more.
Business response:
Thank you for taking the time to share your feedback and for rating your stay 8/10. While we are pleased to see that you had an overall positive experience, we are sorry to learn that there were aspects of your visit that did not fully meet your expectations. We appreciate your comments and will use them as an opportunity to continue improving the guest experience. We hope to have the opportunity to welcome you back to Branson and provide an even better stay in the future.
HCW Development LLC has a 4.4 star rating with 53,987 reviews.
HCW Development LLC is closed now. It will open tomorrow at 8:00 a.m.