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Healthpointe
- Medical Centers
- Long Beach, CA
About this business
Location details
5584 N Paramount Blvd, #100, Long Beach, CA, 90805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Once again your Long Beach office came thou for me with the Dept. of Labor (OWCP). Joe's staff was able to get my knee surgery approve after OWCP drop the ball. The staff at your Long Beach office have always help me with my medical needs. Thank you for always being there for me and my family.
staff is awesome, very helpful and caring :)
Dr. Castro is doing a wonderful job helping me get better, he has a lot of knowledge to help us get better...thank you for having him.
Doctor Ricardo Castro is a very professional Physical Therapist, he cares about his patients and mostly he cares about their well being, Dr. Castro is willing to go the extra mile to make sure his patient's health get better. I recommend him, once again, he is a very professional D.C
I am still waiting to see a doctor for my chest.
Terrible customer service , rude staff they will belittle you and hang up in your face . Every time you reach out, it’s a new excuse why something is not happening and want to delay patient care as long as possible .
Wait times are long; sometimes up to a 2 hour wait to see the doctor for 5 minutes. The office manager is unprofessional and treated me poorly. Trying to get prescription refills required monthly phone calls (2 - 4) to get my standard refill. This is an office to avoid.
Business response:
Hello, Want to be able to contact you to address your concerns but we are unable to find you by your username. We apologize for falling short of your expectations with wait times and service quality. Please contact me (562) 677-7310 to discuss your concerns. Joy M. Client/Patient Representative
Customer service at the check in/out was less that professional and not very nice.
Every month, I experience difficulty getting my prescription refilled. I visit the doctor, submit to a drug test and am told that my medication will be refilled. Yet, month after month, I experience a delay in gaining the authorization for the refill. Why must the system be so inefficient? Can't a more user friendly system be developed?
Frequently asked questions about Healthpointe
How is Healthpointe rated?
Healthpointe has a 4.3 star rating with 1,436 reviews.
When is Healthpointe open?
Healthpointe is closed now. It will open tomorrow at 8:00 a.m.