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Heartland Payroll+
- Other
- Georgia, NY
About this business
Location details
g, Georgia, NY, 73106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
General Manager They always save me in a pinch, I had to setup a new account and they stayed late to assist me! PROS They always save me in a pinch, I had to setup a new account and they stayed late to assist me! CONS They have not caused me any issues so I do not have anything short of reporting. REASONS FOR SWITCHING TO HEARTLAND PAYROLL+ Employer Flexible was far too expensive compared to Heartland. VENDOR RESPONSE Hi, Keaton! Thank you for taking the time to leave us this positive review. We're so glad to see our team wa... read more
Business response:
Hi, Keaton! Thank you for taking the time to leave us this positive review. We're so glad to see our team was able to assist you with setting up your new account. We look forward to our continued partnership!
Heartlan Payroll Review PROS Ease of use for the employer and the customer service. CONS Really there is nothing to complain about. REASONS FOR SWITCHING TO HEARTLAND PAYROLL+ Price and service capabilities were the main draws/ VENDOR RESPONSE Hi Kathy, thank you so much for taking the time to leave us a positive review. It’s wonderful to hear that you’ve had a great experience with Heartland. We strive to make Payroll as smooth and hassle-free as possible, and it's rewarding to see this reflected in your interaction with us... read more
Business response:
Hi Kathy, thank you so much for taking the time to leave us a positive review. It’s wonderful to hear that you’ve had a great experience with Heartland. We strive to make Payroll as smooth and hassle-free as possible, and it's rewarding to see this reflected in your interaction with us.
DON'T USE THIS COMPANY Not good at all. Customer Service sucks. I ask for help on an issue at the beginning of December and it is now the middle of January and the only emails the I got concerning my issue was emails the pass the buck to someone else. PROS Nothing. I would not recommend this product to anyone. CONS Everything this is hard to get through. And good luck getting anyone to help. REASONS FOR SWITCHING TO HEARTLAND PAYROLL+ Was recommended. I am going back to ADP asap VENDOR RESPONSE Hi Jamee, thank you for your h... read more
Business response:
Hi Jamee, thank you for your honest feedback. We are sorry to hear about your recent experience with Heartland Payroll. Your satisfaction is our top priority, and we regret any inconvenience caused by your experience. Please send us your contact info to the email address provided so we can reach out to you directly to make this right. We appreciate your patience as we work to investigate this matter.
Great product for the price Heartland was a nice group to work with when we were looking for a cheaper alternative for a HRIS company, we were referred by our insurance brokerage team and nothing but good things to say regarding the people who worked with Heartland. PROS What I liked most about Heartland Payroll was their push to work on the mobile app and making sure the employee has access to many of the features that Heartland payroll had to offer. CONS There are two different websites you needed access to in order to tac... read more
It Was Ok Overall we decided to end our servivce with Heartland when our contract was up. We were able to find several other payroll providers who charged less with many more features and benefits. PROS Heartland Payroll worked and did what it was intended to do. I was able to process payroll and pay employees on time. CONS My experience with customer service was not great. They were difficult to contact, and I always had to leave a message and hope they would call me back. Most of the time I would have to reach out several ... read more
Worthless Heartland sux! Pain in my A$$! PROS Nothing. My employer needs to replace them. I'm researching alternatives soon to present to them. CONS Not getting paid on time, multiple times... that's always fun. Always excuses without corrections.
It's ok, from a member standpoint PROS Using heartland just as a user was not the best experience. It was nice for w2 purposes, and being able to clock in/clock out on a daily shift at the restaurant. CONS Viewing/printing paychecks each week was such a challenge. Most times I would almost get kicked out because my password didn't always register. It was not very organized.
Worth the $$ PROS I love that I don't have to figure the payroll taxes for our small company, so I happily pay Heartland to handle this for us. They are really nice setting up my account, and every time I have an issue. Since our team only gets paid once a month, it's long enough between logins that sometimes I forget how to do something and mess it up. Everyone on staff that has helped me is always happy to fix anything I mess up. CONS There seems to be a few glitches in the system with saving payroll changes. The good news... read more
Please read - I wish I had know Please do not use Heartland. It is difficult enough being a small business owner, this company could bankrupt you if you cannot weather the storm. It is very sad that a a company like this is still in business. They are suppose to provide professional services and according to my accountant and the TWC they are not held liable for their gross incompetence PROS The sales people. They were good, they personally visited me and the would still answer my call even after they sold me on their produc... read more
Frequently asked questions about Heartland Payroll+
How is Heartland Payroll+ rated?
Heartland Payroll+ has a 4.3 star rating with 143 reviews.
When is Heartland Payroll+ open?
Heartland Payroll+ is closed now. It will open tomorrow at 9:00 a.m.