This profile has been claimed by the business owner or representative.
Heritage At Deer Creek Assisted Living and Memory Care Community
- Assisted Living Facilities
- New Berlin, WI
About this business
Location details
3585 S 147th St, New Berlin, WI, 53151, United States
Get directions
The community is very clean it provides a very home like feeling. It is very personable and we felt it was a good fit for my parents. It is very conveniently located to lots of different shopping and things to do. It is also located in the really nice part of town. When you pull off the main road the driveway is lined with trees on both sides. Then when you arrive there is one part that is lined with trees and has a natural preserve. This community has a very scenic feel to it. The staff was very impressive, especially Ben P... read more
Toured this once
I did not tour this facility. Thier West Allis location is very nice.
Sounds excellent. We like the location.
Took several weeks before knowledge off when house keeping, laundry, garbage is picked up. Was told rides to Dr appt. was given but not true. Never met primary physician with Blue stone and how to get RX Some meals are bad. I do like it here but there’s communication problems with employees. Need better orientation
This is not our first time in respite care. The location was convenient for our family, but I would not take him back there again. Response to call button was not timely. They were understaffed, and the quality and experience of the staff was often lacking. Lack of communication or miscommunication was another issue that was quite frustrating.
My brother in law was there in Enhanced assisted living and all I can say is DON'T but your loved here. The director of nursing was very rude. He would ring because he needed to be changed, they'd come in turn off his necklace that would let them know he needed something and then say they had to get someone to help. Hed sit in his dirty diaper for 20 minutes. If it was almost lunch he'd have to wait till after lunch. They are very short staffed. He ended up with a bedsore!!! This place was a nightmare. I could go on and on h... read more
Business response:
Thank you for taking the time to share you're experience. We're terribly sorry to hear of your brother-in-law's situation! Our goal is to provide the best care possible for our residents. If you haven't already, we'd encourage you to reach out to our quality department at [removed] to tell them more of the specifics of your situations so we can address them.
I would be remiss if I did not warn others about this “assisted care” facility. Be warned it is beautiful, rooms well maintained, eating areas are open, and it is easy to envision the one that you love living there. I get it when your parents or significant other is at that stage where assisted living is the only option all you want is a place that you can trust and is beautiful. However, if you are considering this facility again be warned. Money does not buy good care when the facility mismanaged. Check out this little g... read more
Business response:
We are so sorry to hear about your situation. Our quality department is in place to address your concerns and make sure nothing like this occurs again. If you haven't already, I would highly suggest you email them at [removed]. We want Heritage to be a place where family members feel confident leaving their loved ones, so please know your comments will be taken seriously and used to help us improve.
I would be remiss if I did not warn others about this “assisted care” facility. Be warned it is beautiful, rooms well maintained, eating areas are open, and it is easy to envision the one that you love living there. I get it when your parents or significant other is at that stage where assisted living is the only option all you want is a place that you can trust and is beautiful. However, if you are considering this facility again be warned. Money does not buy good care when the facility mismanaged. Check out this little g... read more
Frequently asked questions about Heritage At Deer Creek Assisted Living and Memory Care Community
How is Heritage At Deer Creek Assisted Living and Memory Care Community rated?
Heritage At Deer Creek Assisted Living and Memory Care Community has a 3.8 star rating with 97 reviews.
When is Heritage At Deer Creek Assisted Living and Memory Care Community open?
Heritage At Deer Creek Assisted Living and Memory Care Community is open now. It is open 24/7.