Heritage Elm Grove Senior Living

Anonymous 

on AplaceForMom

9 years ago

This facility from the moment we stepped in the door to the second we left was absolutely gorgeous nothing out of place immaculately clean however the woman who toured us around was pretty sick and showed no concern for any of the people staying there she coughed everywhere including into her hands never sanitizing and continuing to open all of the doors through the whole facility and watch as extremely concerned with the fact that they were not a facility that would make arrangements with family care if in fact you ran out ... read more

Anonymous 

on AplaceForMom

9 years ago

My father resided there for 7 1/2 months. There is no continuity in the care received. They are in a perpetual mode of on the job training. There were 5 instances of theft. This is a real estate company that has no business being in the managed care industry. There is no accountability to the residents. What they pitch to you during the tour is not the reality they maintain. Beware. 

Anonymous 

on AplaceForMom

9 years ago

Beautiful facility, friendly staff, however I would not consider Heritage Elm Grove if you are seeking care for a loved one who has dementia or Alzheimers ( especially if they are mobile and exit seeking) as they are not trained or staffed to take care of these people. Our family was told we needed to find and hire an independent 24 hour, one on one care taker to handle our mother in order to stay there.. We were not given the required 30 days, or any notice or time to make these arrangements. We then moved her into our home... read more