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Heritage Nissan
- Rome, GA
About this business
Location details
1500 Veterans Memorial Hwy NE, Rome, GA, 30161, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:30 p.m. | |
| Tue | 8:30 a.m. to 6:30 p.m. | |
| Wed | 8:30 a.m. to 6:30 p.m. | |
| Thu | 8:30 a.m. to 6:30 p.m. | |
| Fri | 8:30 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It was very dissatisfied. Hope nobody else has the same problem where they just unnecessarily fix things don’t fully inspect what’s really going on don’t properly install departure bring should I know I wasn’t the only one there was a couple that came in and they had forgot bolts to put in their engine. It’s pretty sad. My exhaust was broken. They didn’t notice it or they broke it and didn’t wanna tell nobody one way or the other it was in properly Handled don’t appreciate being a female walking into a man’s world and being ... read more
Business response:
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
Tillman was only about the sale, I would never use him again, the service department is very good but would never buy from Tillman ever again!
Business response:
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
Pricing is just beyond comprehension. I understand everyone's prices and wages have gone up, but charging $400 for a key is nothing short of amazing. And then on top of a tremendously high charge, there is an $18 misc fee and then a 3% fee to cover credit card transactions. To be fair, everyone I worked with and spoke with was kind and polite and I was happy with the service I received. But these are reasons why many of us only buy used cars and find private mechanics. The upcharges are truly reaching the limits of morality.
Business response:
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
Because, what started out at one price when talking with me about what needed to be done.. Nowhere was I told there was gonna be almost another $100 (labor) on top of the 80ish dollars for the service.. Don’t get me wrong I don’t understand labor fees, that is anywhere, but almost the same price as what needed to be replaced you have got to be absolutely kidding me.. Does the business not pay its employees?? Ttttthhann somewhere you guys added miscellaneous fees from wherever, than you people charge almost $6.00 for using a ... read more
Business response:
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome
I feel I was totally ripped off! Not only have you lost a customer for service, but a new car sell as well! I am giving you a really bad review.
Business response:
We are very sorry you had a bad experience last time you were here, I would like to hear about it and see if we can work towards resolving any issue you may have had and address anything we may have missed. My name is JT Laughridge and I am the General Sales Manager, I can be reached at 706-291-1981 or email at jtlaughridge@shottenkirk.com; I look forward to hearing from you and I apologize for the frustration.
I called and no one informed me to diagnose my car it would cost me $169. So once i arrived i was informed of this cost. Then it took an hour for them to tell me what was wrong.
Business response:
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.
Repair estimate was clear concise and efficient. Car repair don’t come cheap from anywhere so at least you guys were spot on with service. Much Appreciated
Business response:
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!
I don’t like writing out reviews. I give you my score and that should suffice
Business response:
Hi, thank you for sharing your experience with us. We appreciate your feedback!
I wasn’t satisfied with my service. I two months I have replaced two batteries.
Business response:
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome
Frequently asked questions about Heritage Nissan
How is Heritage Nissan rated?
Heritage Nissan has a 4.6 star rating with 3,183 reviews.
When is Heritage Nissan open?
Heritage Nissan is closed now. It will open tomorrow at 8:30 a.m.