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Hessler Floor Covering
- Home Services
- Fort Myers, FL
About this business
For more than half a century, Hessler has been the premiere carpet retailer throughout Southwest Florida. The success of Hessler Floor Covering today is the same as it was in 1951... give the customer great value at a fair price and provide superior customer service every day. Hessler is a family owned business with locations in South Fort Myers, Naples and Punta Gorda. Their convenient showrooms are packed with all manner of floor covering including carpet, tile, wood, laminate and vinyl.
Location details
12551 S Cleveland Ave, Fort Myers, FL, 33907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 a.m. to 5:00 p.m. |
From start to finish the customer service was outstanding. The quality of the product and the experienced and timely install allowed for a seamless process. Richard was great to work with and Jose and his team went above and beyond with the installation. Shop and support local - we highly recommend Hessler Floor Covering. Thank you to your team for a warm welcome to the community.
Business response:
Thanks so much for the 5 Star review and recommendation, Mike. We are happy to hear that your experience with our team was outstanding. We hope you enjoy your new floors as well as our community. Hope to see you at the downtown events!
The good and bad! The sale was great and the installation was great, well pretty great. I did three bedrooms and they were perfect except the master showed space under the floorboards on all walls. I bought a high end short nap carpet. When I emailed Scott he said that there were a couple of ways to fix this as he said the floorboards were a little too high. Scott said the cheapest fix would be about $200 which I agreed to as it needed to be fixed. After calling and leaving a voice mail and another email trying to get ... read more
Business response:
We apologize for not providing you with excellent customer service. It is very unfortunate when we are unable to meet our customer's expectations. Again, our apologies.
We love Hessler's. Stopped in to look at flooring for our 3 bedrooms. Met with Kristy and she showed us numerous options. There was so much to choose from. With her help we decided on vinyl planking. I had never heard of this before. What a great recommendation. Everyone who sees it, loves it. Kristy explains everything with NO "gotta buy now" sales pressure. The installers were super. Really nice and caring. Wish I could remember their names, but too exhausted from moving. Kristy however will get you the best ones for the ... read more
Business response:
We love this review and our customers! Christy Jo is amazing and an asset to our team. We will make sure to pass along your kind words. We look forward to working with you again on your backsplash!
I had decided that I wanted to put luxury vinyl plank flooring over our existing tile, but had heard and seen examples of poor workmanship. My sister knew of several neighbors who had used Hessler's with great results so I visited the store and met Steven, who is a superb salesperson. He was so knowledgeable about the products and understood my concerns. He made me feel comfortable with the whole process. We went ahead and had the floor put in and I can't say enough about the excellent workmanship and professional instal... read more
Business response:
We are so happy to hear that you are thrilled with our team. Having your floors redone can be challenging however we take every precaution necessary to ensure that the process goes smoothly and the results are everything you expected and more. It's nice to hear that Steven has able to facilitate the install to your satisfaction as well as win over your husband!
From John the sales associate through the installation process yesterday was excellent. you made it so easy for us. I will definitely recommend your company to anyone who asks. Thank you
Business response:
Thank you for the review LeeAnn. We are happy to hear that John and our team provided you with excellent customer service and that you will be recommending our company. Enjoy your new floors!
We had a wonderful experience with Hessler in Punta Gorda. Our sales person Tom was more than helpful. He was informed about the priduct as well as responsive to our every need. He made several trips to our condo to make sure the installers were doing exactly what we requested. I would highly recommend Hessler and i would ask for Tom to help you with your projects.
Business response:
We appreciate your 5 Star Review Sharon and are very happy to hear that you had a wonderful experience with our team. Enjoy your new floors!
Back in the early 90s we owned a vacation condo. Our decorator used Hessler to install new carpet and tile flooring throughout. We were happy then. Flash forward to 2019. I looked online for highest rated carpet/flooring here in Naples when we decided we needed new carpet. Low and behold, Hessler Floors was the best. Still. We had a smooth experience from beginning to end. Steve, our salesperson was helpful and educated us to the newest advances in carpet. Our installers were amazing (Vincent & Rodrigo) at moving som... read more
Business response:
Thanks so much for the awesome review Bob& Diana. We are happy to hear that we have been able to provide you with excellent customer service throughout the years. We look forward to working with you again on your next project!
Working with Hessler Floor Covering was an amazing process from beginning to end. The attention to detail in the purchase process was spot on! The installation was Impeccable and the end result was AMAZING!!!!
Business response:
We appreciate the kind words, Bob. Your dining room looks stunning. Thanks for letting us assist with this project.
Everything was excellent from sales through installation...
Business response:
Happy to hear this, William! Thank you for your review, it is greatly appreciated.
Frequently asked questions about Hessler Floor Covering
How is Hessler Floor Covering rated?
Hessler Floor Covering has a 5 star rating with 249 reviews.
When is Hessler Floor Covering open?
Hessler Floor Covering is open now. It will close at 6:00 p.m.