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HG Sply Co.
- American
- Dallas, TX
About this business
Location details
2008 Greenville Ave, Dallas, TX, 75206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 10:00 a.m. to Midnight | |
| Sun | 10:00 a.m. to Midnight |
Amazing food and ambiance! The food here is fantastic. This is a Dallas staple with a beautiful view of downtown from the rooftop
Great service. Incredible view of Downtown Dallas from the roof top bar. Be sure to order the pulled pork nachos!!
Heard great things about this spot. Unfortunately I ordered the chopped steak and was given a burger patty. Asked about it and they mentioned that is what the chopped steak is. Looked up the menu later and the is no mention that it would be a patty. Highly recommend they update their menu Such a disappointment
Business response:
Good Morning, Adam, We are sorry to hear that you were not satisfied with your dining experience, we certainly do not want there to be any disappointment for our guests with any of our dishes. We do hope to see you again soon to better showcase our wonderful menu options for you. I there is anything we can do to enhance your next visit with us please reach out to me directly at 770.608.1923 Best Regards, Kyle Parker General Manager
I wanted to go somewhere different, and I definitely chose the wrong place this particular Saturday night. I watch the service lead eat fries off a customers plate, no gloves, then the server (not knowing) took the plate and served it to the couple next to me. I was disgusted. Food was great, drinks were perfect, server, August, was amazing. But this one lead made the experience horrible.
Business response:
Thank you for taking the time to share your experience. We’re truly sorry and deeply concerned about what you witnessed—it’s absolutely unacceptable and not reflective of the standards we hold ourselves to. We’re grateful you enjoyed the food, drinks, and service from August, but we understand how this incident impacted your evening. We take this very seriously and would like to speak with you directly to learn more and make things right. Please call/text me at 972-400-0912 or kkanady@unco.com. Thank you again for bringing ... read more
I had a reservation at 5:30 today. I got drinks and appetizers. The waitress came up to us and told us that there is normally a 90 minute policy per table . The waitress then told us that we had to go to the bar or rooftop. I thought this was slightly rude as there is normally policy when you make a reservation on resy stating this time limit. I don't think you should be able to kick someone from a table for not getting an entree.
Business response:
Good Morning, Kaitlin, We completely understand your frustration with how this was handled during your visit. We never want our guests to feel rushed or unwelcomed, our only intention is to be able to allow as many wonderful guests as possible to be able to enjoy our delicious food and cocktails. We will certainly discuss with our team a more mindful and hospitality forward approach to communicating this in the future to our guests. We would love to make this up to you, at your earliest convenience please reach out to me d... read more
I love HG BUT Tonight I ordered the ahi tuna poké to go. $24 and it's the size of an appetizer! I live on Belmont. This wasn't even like I took too sharp a turn either. Ridiculous. If you're wanting a good high protein, quick meal the Power Mac is much better and at least is only $19
Business response:
Good Morning, Emily, We are sorry to hear that the value for the portion of our tuna poke did not meet your expectations. We are very intentional with all steps in preparing our dishes with mindful ingredients and intending the portions to target our goals in delivering macronutrient balanced and targeted goals for our guests. For that dish we do use a very high quality #1-grade tuna as well as organic kale to make for a healthy and flavorful dish we hope everyone will enjoy. We are glad to hear that you enjoy the Power Mac... read more
Bland, and tasteless.. the only thing good here is margarita. I ordered fries and crispy chicken sandwich... everything tastes like cardboard... I won't be back. I'm still hungry.
Business response:
We sincerely apologize for your disappointing experience, we strive for every guest to have a stellar experience. Please give us a call at (469) 334-0895, we'd like to further discuss your experience. Thank you, Best, Yessica Valenzuela AGM HG Dallas yvalenzuela@unco.com
Not a good lunch destination unless they are busy. Ordered burger medium well, it arrived burnt and cold. We also, ordered their handcut fries, they were dry and tasted as if they had been resting in fry basket for hours. Cooks remade the fries, the burger was a loss.
Business response:
Your concerns are noted. We apologize for falling short of expectations. Please feel free to reach out at (469) 334-0895.
Horrible and slow service with unhelpful employees especially the host. Food is subpar. Took an hour for a Caesar salad.
Business response:
Good Morning, Elaine, We are very sorry to hear that we missed so many opportunities in your experience to best represent our efforts in hospitality, quality, and timeliness. We treat all guest experience with the highest considerations and we hate to see that we did not meet our standards for ourselves during your visit with us. We would love the opportunity to connect with you directly, at your earliest convince please reach out to me directly at 770.608.1923 Best Regards, Kyle Parker General Manager
Frequently asked questions about HG Sply Co.
How is HG Sply Co. rated?
HG Sply Co. has a 4.6 star rating with 4,549 reviews.
When is HG Sply Co. open?
HG Sply Co. is open now. It will close tomorrow at 12:00 a.m.