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HG Sply Co. - Alliance

4.8

About this business

Location details

3351 Texas Sage Trail, Fort Worth, TX, 76177, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 9:00 p.m.
Tue11:00 a.m. to 9:00 p.m.
Wed11:00 a.m. to 9:00 p.m.
Thu11:00 a.m. to 9:00 p.m.
Fri11:00 a.m. to 10:00 p.m.
Sat10:00 a.m. to 10:00 p.m.
Sun10:00 a.m. to 9:00 p.m.
4.81,232 reviews
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Ann T.'s profile image
Ann T. 
rating
9 months ago

Went for the first time today. We were informed about no seed oils and fully expected that the food would be cooked in tallow. We are use to tallow And the slight smell /taste difference. I got the fried chicken sandwich with fries. 1 the look of the breading on the chicken looked like a weird gray. The smell of the chicken was that of dirty oil and the taste/ texture was off. It was so strange I can't even put it into words. I asked for mayo and was informed they only have garlic aïoli. I took the top of the bun off the s... read more

Business response:

We understand your disappointment with the food quality and freshness. This experience doesn't meet our standards. Please contact us at (817) 518-3399 to discuss this further. 

Jessica C.'s profile image
Jessica C. 
rating
9 months ago

Decore is nice. Vibe was pretty boring. I can't recall what music was playing, if there was, it was too low. Food was ok. There's NO seasoning on the fries or sweet potato hash. Had to wait to ask for salt, pepper and hot sauce. I also don't like the tiny one serving size of ketchup you get with a whole burger and fries. Had to ask for another ramekin of ketchup, but having to wait for it to be rang in then delivered is annoying. Staff was nice. Overall good lunch. Patio was beautiful. 

Business response:

Thank you for sharing your experience. We appreciate your feedback on the decor and food. 

Leann C.'s profile image
Leann C. 
rating
11 months ago

Not a good experience, overall. Place was dimly lit, seemed much smaller than previous restaurant in same building. Food was sub-par- croissant or bread should be served with avocado at the minimum. Overcharged for drinks. 

Business response:

We apologize for falling short of your expectations. Please feel free to reach out to us at (817) 518-3399 to discuss your experience further. Thank you. 

Nina K.'s profile image
Nina K. 
rating
11 months ago

Got sat down pretty quickly but other than that service was horrible. Our waitress after she took our orders did not come check on us until we wanted our check. She never gave us our food; our food had been sitting awhile and someone else had to bring our food so our food was on the colder side like it's been left out for a little bit. Would not recommend this location. Tried to give her the benefit of the doubt but the restaurant was not busy... 

Business response:

We apologize for any inconvenience during your visit. Your feedback is invaluable to us. Please feel free to contact us at (817) 518-3399 to discuss your experience further. 

Leann C.'s profile image
Leann C. 
rating
11 months ago

Food was not good. Terrible experience! They cut us off at 4 drinks~! We are older adults and we were mortified. 

Business response:

We apologize for falling short of your expectations. Please feel free to reach out to us at (817) 518-3399 to discuss your experience further. Thank you. 

Lara S.'s profile image
Lara S. 
rating
a year ago

Our food was delivered while I sat and watched our server carry on a full conversation with another table, meanwhile we had to remind her about our bar drinks that we never received. She then went to the bar and made the drinks herself, all while roughly 6 people stood around in the bar talking. I also had asked her for salt and pepper and more ketchup. She brought the salt and pepper when we were just about finished and never any ketchup. There were hardly any customers in the place, around 4:00, The fries were cold and th... read more

Business response:

Apologies for any inconvenience during your visit. Your feedback is important to us. Please feel free to reach out to us at (817) 518-3399 to discuss your experience further. 

Melody R.'s profile image
Melody R. 
rating
a year ago

Nachos are something I made in the microwave as a kid...and the salsa was microwaved too. Only had brunch menu which didn't match the online menu. Sweet potato hash was burnt, backyard burger had no taste and the rice was so dry it stuck to my teeth. 

Business response:

Thank you for sharing your concerns. We apologize for any inconvenience. Please feel free to reach out to us at (817) 518-3399. 

Donald W.'s profile image
Donald W. 
rating
a year ago

If you're looking for clean food this is a place start really enjoyed the food here the bison meatballs were moist and had a great flavor Brussels sprouts were delicious as was the yellow rice the pineapple chicken was a favorite of the wife as was the mashed potatoes I didn't care for the asparagus Caesar salad if it was cooked it would have been awesome 

Business response:

Your positive feedback on our clean food and flavorful dishes is greatly appreciated. Thank you for sharing your experience with us, Donald! 

Michelle P.'s profile image
Michelle P. 
rating
a year ago

We've gone there three times but this may be our last. Tonight we ordered takeout. We were told it would be ready by 6:30. We arrived at 6:40 and it wasn't ready. My husband had to stand outside at the takeout window for 20 minutes. No sorry we are running behind or anything. We get home and not only was the food cold but it was wrong. Food was just ok, definitely not great. Food is definitely priced too high for the quality. We've always had a good experience at the Trophy Club location so guess that's where we'll have to g... read more

Business response:

Hi, Michelle. We are sorry to hear that your experience was anything but exceptional. We would love the opportunity to make it up to you. Please get in touch with us at hgalliance@unco.com 

Frequently asked questions about HG Sply Co. - Alliance

How is HG Sply Co. - Alliance rated?

HG Sply Co. - Alliance has a 4.8 star rating with 1,232 reviews. 

When is HG Sply Co. - Alliance open?

HG Sply Co. - Alliance is open now. It will close at 9:00 p.m.