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HG Sply Co. - Fort Worth

4.7

About this business

Location details

1621 River Run #176, #176, Fort Worth, TX, 76107, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 10:00 p.m.
Tue11:00 a.m. to 10:00 p.m.
Wed11:00 a.m. to 10:00 p.m.
Thu11:00 a.m. to 10:00 p.m.
Fri11:00 a.m. to 10:00 p.m.
Sat10:00 a.m. to 10:00 p.m.
Sun10:00 a.m. to 10:00 p.m.
4.74,362 reviews
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Melissa W.'s profile image
Melissa W. 
rating
6 days ago

The food was delicious, but the customer service was horrible all the way up to the manager. 

Giselle S.'s profile image
Giselle S. 
rating
a month ago

I ate there this past saturday night with two other over 21 year old guests. One of our guests had a single beer and was denied service for being "too intoxicated" by Michel their bar manager. She was being extremely sexists and would serve one of the woman at the table but not the man. It was the worst service i've ever experience and i will never be coming back. We did not wait for our food and felt extremely uncomfortable after confronting the manager about our service for a second time. We have been coming here for over ... read more

Business response:

It's regrettable to hear about this disappointing experience. Please contact us at (682) 730-6070 to discuss this serious matter. 

Kate H.'s profile image
Kate H. 
rating
a month ago

The management of this location is terrible. They have all these tables along the river and they never see them even when you ask. It's so dumb. Also, I've been to four other HG Splys and the food is better at those locations. I don't know why the Fort Worth location is so terrible. 

Vi M.'s profile image
Vi M. 
rating
2 months ago

Very loud, patio open but very loud and hard to get around when they push tables together for larger parties ! Food is just so so not too much to write about - plus they charge for everything- kids soda refills????? 

Business response:

We apologize for any inconvenience with noise levels and crowding. Your feedback about food quality and charges is noted. Please contact us at (682) 730-6070. 

Greg J.'s profile image
Greg J. 
rating
2 months ago

This used to be one of our favorite places. However, we were seated in a noisy crowded area when other spots we requested were available. Once we got to the table, the waiter didn't have any time to answer questions. Final strike we have always enjoyed several appetizers on the happy hour, but all our favorites were deleted from the happy hour. So this became a pricey non-service oriented visit and we'll just go to other spots on the river. 

Business response:

We apologize for any inconvenience with seating, service, and menu changes. Your concerns are valid. Please contact us at (682) 730-6070. 

Sharla M.'s profile image
Sharla M. 
rating
3 months ago

Grilled chicken was very dry. Too much pepper. Ranch dressing not what you expect. Not good. Mashed potatoes were also dry. Overall not good experience. Lemon drop martini not good. No garnish. Nothing on the rim. Pinot Grigio worst ever. Only one choice. Service was ok. I will consider returning just to see if the burgers are any good. Otherwise. No. 

Business response:

We understand your concerns about the dry chicken, potatoes, and drink quality. Please contact us at (682) 730-6070 to discuss your experience further. 

Wendi G.'s profile image
Wendi G. 
rating
5 months ago

Tucked into a corner of a shopping plaza facing a pond, this location with outdoor dining should be the perfect spot for a spring meal. Should. Underwhelming is the word to best describe our experience. The fact that drink orders never came until it was time for our check probably best represents the service. Food was ok. Nothing memorable. $$ 

Business response:

We sincerely apologize for the service delays and underwhelming experience. Please contact us at (682) 730-6070 to discuss your visit. Your feedback helps us improve. 

Rachel P.'s profile image
Rachel P. 
rating
5 months ago

Food was mediocre (I got a burger and fries) but everything lacked adequate seasoning; it was extremely plain. Also, we paid $4 for a can of soda, which we won't be doing again. Two drinks each for my husband and I was not worth $16! Not sure I'll be back, unfortunately. I appreciate their mission but I cannot get over the $4 can of soda, not to mention they were warm from wherever they were brought from. 

Business response:

We apologize for your disappointing experience with the food seasoning and beverage pricing. Please call us at (682) 730-6070 to discuss your concerns. Your feedback helps us improve. 

Mary Charlotte W.'s profile image
Mary Charlotte W. 
rating
6 months ago

Server got all food wrong, had a reservation and still had to wait 45 minutes. Waiter was rude. Reservation was at 8 didn't get my food until 9:30. 

Business response:

We apologize for the inconvenience. Your feedback is valuable to us. You can reach out to kgriffin@unco.com if you would like to discuss your visit further.  

Frequently asked questions about HG Sply Co. - Fort Worth

How is HG Sply Co. - Fort Worth rated?

HG Sply Co. - Fort Worth has a 4.7 star rating with 4,362 reviews. 

When is HG Sply Co. - Fort Worth open?

HG Sply Co. - Fort Worth is closed now. It will open at 11:00 a.m.