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HG Sply Co. - Trophy Club
- American
- Trophy Club, TX
About this business
Location details
SH, 2980, TX-114 Frontage Rd, Trophy Club, TX, 76262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Terrible service tonight and the food was less than average. We frequent HG, even had the alliance location last night. Try any location other than this one. HG is a fabulous restaurant, Trophy Club location is not. Service is terrible, food does not taste fresh and the girls at the front are rude.
Business response:
Hi, Natasha. Thank you so much for your feedback. Honest feedback is the only way we grow and become better for our guests. I am so sorry to hear that you left disappointed in our service and food. We pride ourselves on offering hospitable service and intentional, well-prepared food, so it's extremely frustrating that you experienced anything less than that. I would love to hear a little bit more about your experience, specifically about our failings in the service area. Please reach out to me directly as I would love to hea... read more
Love their Dallas location, visited this spot assuming it would be the same - not close. Appetizer was spoiled/cold, inedible. Chips were served in a pool of oil, salad had wilted lettuce and meat was overcooked/dry. Burgers were as expected, the only item to be good, fries were inedible as well from heavy salt. Dallas location made everything fresh, takes a little for everything to come out. This location had everything to the table quick and everything was room temperature or cool, seemed pre-prepared? Can't say for sure,... read more
Business response:
Hi, Rico. I am so sorry to hear that you had such a polarizing experience at the Trophy Club location in comparison to the Dallas location. I would love to be able to correct these issues and hear some more specifics about your feedback! I'd also love to dive into where, specifically, you reached out so we can correct that issue, as well. My direct email and personal number are provided below. I hope to hear from you soon. - Leiland, GM, lharte@unco.com, 903.268.1687
I wish I could leave no stars. We're extremely disappointed in our recent order. We've ordered the same items before and everything was great, but this time was a completely different experience. Both pizzas were EXTREMELY burnt and tasted absolutely awful -- not just overcooked, but genuinely inedible. The burn taste along with a disgusting taste almost indescribable. AS WELL AS the Ahi Tuna Poke Bowl was EXTREMELY fishy and had a tough, unpleasant texture with noticeable tendons in it, which made it hard to eat. Sadly, non... read more
Business response:
Hi, Ava. I am so sorry that your experience was so disappointing and frustrating this go round! As indicated by your prior experience, this is not our standard or norm. I would love to make this right for you. If you could please reach out to me directly so I can get some information from you, I would greatly appreciate it. I look forward to hearing from you. - Leiland, GM, lharte@unco.com
Disappointment! Sat on outside patio. Met 3 friends for lunch. Thank goodness for fun conversation. The first disappointment was no lunch menu. Everything on menu for entrees are 16+. Very pricey for a sports bar atmosphere. Appetizer - Chips and queso $15. Pretty shocking. Serving was small for the price. No refills on chips. I ordered the $19 chicken kabob that came with two sides. Expecting juicy chicken. Weirdly the chicken pieces were chicken thighs. Not quality. Not even a full 1 piece in total. Somehow they managed to... read more
Business response:
Hi, Tina! I'm so sorry to hear that you had such a disappointing experience with us. I'd love to get you and your friends back in for a redemption visit. Please, reach out to me directly. - Leiland, GM, lharte@unco.com
I requested Finish Line drink and they didn't have that one. Then I tried to order the Wrinkle Free and they didn't have that available either. I didn't want to get another drink because I didn't want to be told again they didn't have it available. Had the vegan queso and it was a little bland and the amount of queso they gave was not enough for the chips they give you. The chips were also greasy. Had the Mahi Mahi tacos and the fish tasted over cooked but I suppose they were trying to get a char flavor and the avocado ... read more
Business response:
Hi, Bryen. I'm so sorry that this was your experience with us! I'd love to collect a few more details about your experience so I can address with my team. Please reach out to me directly. Thank you so much for sharing your experience. - Leiland, GM, lharte@unco.com
Brunch was lack luster. $9 for a piece of avocado toast? Yikes! I had the breakfast frittata and it looked like it had been sitting around a while and also like it belonged on a kids meal. Daughter had a burger and tbh, it was the only thing on the table we would maybe go back for. Service was sparse and we had a few different wait staff. They were just ok.
Business response:
Hi, Jill. I'm sorry to hear that you did not enjoy your visit with us. Your feedback is invaluable to us and we appreciate you reaching out! We have actually removed the Frittata from the brunch menu and added a couple of new dishes. We would be forever grateful if you would give us a chance to redeem ourselves! Please reach out at lharte@unco.com or 903.268.1687 and I would love to get you a table and help you find something you enjoy on our menu!
Came here for happy hour and loved it. I love the ample amount of parking, the happy hour prices and the service. They gave everyone a small sample of a seasonal cocktail and their manager made a toast for the evening which was fun! With all appetizers being half priced, it made dinner so cheap! Their old fashioned was really good and I'm super picky about mine! Only thing was that we got the tuna with crispy rice and even though it was delicious, the tuna was a little frozen. Other than that, everything was delicious. There... read more
Business response:
Thank you for your feedback, Nat! Glad you enjoyed our Sunset Toast! So sorry to hear about the crispy tuna. You're right; it is delicious when it is executed correctly! I am reaching out directly to try and correct this misstep! Thank you, again. - Leiland
This place is always packed when I drive by, so tonight I finally tried it. In a word: meh. The atmosphere was ok, but it was also not a busy evening. Lots of different seating options, and I like that the bar has purse hangers. Service was hit or miss. It took forever to get a drink and we had to flag down a server to order food. The menu was kind of weird: lots of vegan and non-dairy options, neither of which are my thing. I ordered a salmon bowl which was really good, and it arrived quickly. Overall, it's OK. Would I go b... read more
Business response:
Hi Christie! Thanks for giving us a try! I apologize for our service not meeting your expectations. Providing an outstanding experience is something we strive for, and it’s clear we fell short during your visit. I hope you’ll give us another opportunity to provide you with both great food and service on your next visit. I would love to make your next visit the best one. Please email me @ Kingram@unco.com.
The mushroom pilaf had no mushrooms. The grilled chicken thighs was actually one thigh worth of meat cut off the bone into little chunks. Not good
Business response:
Hi, Michael! I am so sorry for your less than perfect experience. I have followed up with our team in the kitchen to address the issues you have brought to our attention. I would be eternally grateful if you would be willing to give us another chance to show you what HG SPLY in Trophy Club is all about. Please reach out directly to me at lharte@unco.com. Thank you so much for your feedback and I hope to speak with you soon! - Leiland
Frequently asked questions about HG Sply Co. - Trophy Club
How is HG Sply Co. - Trophy Club rated?
HG Sply Co. - Trophy Club has a 4.3 star rating with 2,193 reviews.
When is HG Sply Co. - Trophy Club open?
HG Sply Co. - Trophy Club is closed now. It will open at 11:00 a.m.