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HG Sply Co. - Trophy Club
- American
- Trophy Club, TX
About this business
Location details
SH, 2980, TX-114 Frontage Rd, Trophy Club, TX, 76262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 10:00 p.m. |
Food is always delicious!!!!!Food is always delicious!!!!!Food is always delicious!!!!!Food is always delicious!!!!!
Atmosphere is great with an awesome outdoor bar area, games for kids, and great parking. Food is "pretty good". Beer is great.
Great spot for an after work happy hour! Great service and atmosphere, food and drinks are top notch!
I hate that I'm having to write this review because I've always loved HG. A few months ago I ate at the Westlake location (I had been before and it was great) but I noticed my food wasn't as good as it usual. I brushed it off, giving the benefit of the doubt that it maybe was a bad day for the kitchen. Then the second time I came back, I ordered something different (bison burger) and it wasn't warm, it tasted just okay, and I was bummed that my food experience was bad again. So last week I gave HG another shot. I got the fis... read more
I only had the fries and a martini. Some would like the thickness of the fries, but they weren't my favorite. They were fresh and hot.
Business response:
Hi, Kendall! We're sorry to hear that the fries were not your favorite! We would love to invite you back and find something craveable and favorite-worthy for you! If you're interested, reach out to me at lharte@unco.com. We value your feedback and strive to be better in all that we do! We hope to take care of you again soon. - Leiland, GM
Terrible service tonight and the food was less than average. We frequent HG, even had the alliance location last night. Try any location other than this one. HG is a fabulous restaurant, Trophy Club location is not. Service is terrible, food does not taste fresh and the girls at the front are rude.
Business response:
Hi, Natasha. Thank you so much for your feedback. Honest feedback is the only way we grow and become better for our guests. I am so sorry to hear that you left disappointed in our service and food. We pride ourselves on offering hospitable service and intentional, well-prepared food, so it's extremely frustrating that you experienced anything less than that. I would love to hear a little bit more about your experience, specifically about our failings in the service area. Please reach out to me directly as I would love to hea... read more
Love their Dallas location, visited this spot assuming it would be the same - not close. Appetizer was spoiled/cold, inedible. Chips were served in a pool of oil, salad had wilted lettuce and meat was overcooked/dry. Burgers were as expected, the only item to be good, fries were inedible as well from heavy salt. Dallas location made everything fresh, takes a little for everything to come out. This location had everything to the table quick and everything was room temperature or cool, seemed pre-prepared? Can't say for sure,... read more
Business response:
Hi, Rico. I am so sorry to hear that you had such a polarizing experience at the Trophy Club location in comparison to the Dallas location. I would love to be able to correct these issues and hear some more specifics about your feedback! I'd also love to dive into where, specifically, you reached out so we can correct that issue, as well. My direct email and personal number are provided below. I hope to hear from you soon. - Leiland, GM, lharte@unco.com, 903.268.1687
I wish I could leave no stars. We're extremely disappointed in our recent order. We've ordered the same items before and everything was great, but this time was a completely different experience. Both pizzas were EXTREMELY burnt and tasted absolutely awful -- not just overcooked, but genuinely inedible. The burn taste along with a disgusting taste almost indescribable. AS WELL AS the Ahi Tuna Poke Bowl was EXTREMELY fishy and had a tough, unpleasant texture with noticeable tendons in it, which made it hard to eat. Sadly, non... read more
Business response:
Hi, Ava. I am so sorry that your experience was so disappointing and frustrating this go round! As indicated by your prior experience, this is not our standard or norm. I would love to make this right for you. If you could please reach out to me directly so I can get some information from you, I would greatly appreciate it. I look forward to hearing from you. - Leiland, GM, lharte@unco.com
Disappointment! Sat on outside patio. Met 3 friends for lunch. Thank goodness for fun conversation. The first disappointment was no lunch menu. Everything on menu for entrees are 16+. Very pricey for a sports bar atmosphere. Appetizer - Chips and queso $15. Pretty shocking. Serving was small for the price. No refills on chips. I ordered the $19 chicken kabob that came with two sides. Expecting juicy chicken. Weirdly the chicken pieces were chicken thighs. Not quality. Not even a full 1 piece in total. Somehow they managed to... read more
Business response:
Hi, Tina! I'm so sorry to hear that you had such a disappointing experience with us. I'd love to get you and your friends back in for a redemption visit. Please, reach out to me directly. - Leiland, GM, lharte@unco.com
Frequently asked questions about HG Sply Co. - Trophy Club
How is HG Sply Co. - Trophy Club rated?
HG Sply Co. - Trophy Club has a 4.4 star rating with 2,340 reviews.
When is HG Sply Co. - Trophy Club open?
HG Sply Co. - Trophy Club is closed now. It will open at 11:00 a.m.