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Highland Donuts
- Bakersfield, CA
About this business
Location details
5600 Auburn Street #A, Bakersfield, CA, 93306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 4:00 p.m. | |
| Sun | 6:00 a.m. to 2:00 p.m. |
My second time going here and I was hoping they had better customer service this time. Boy I was wrong! I saw the same gals working there with the grumpy faces. I wanted to try something different from last time I was here and hoping that my experience would be different. I should've just turned around and walked out but I wanted to give highland donuts another chance.. The woman working the front asked me what I want. I said I would like to order an iced coffee. Right after I ordered she just turned around and rolled he... read more
I've been here maybe 5 times thinking the attitude of the staff would be better. They are rude. You walk up and they give you this impatient look. No smile, no warmth whatsoever unless it's coming from your warmed bagel. This past weekend was the last straw. I use to go to College and Coffee donuts but it was a little far down the road. I don't care if Highland is around the corner, I'd rather waste the gas and go to a place where they actually appreciate your business. I work in retail and it's not hard to smile and be nice... read more
1. Flies in the donut case. Not one multiple. 2. Workers seem to be upset when you walk in. 3. Did I mention there are flies in the donut case.
First time here, it's mother day so we stopped for some donuts, the lady that helped us was rude and impatient. There was no one behind us either. Donuts were okay 2/5 there wasn't much to choose from. Definitely won't be back here.
I used to love this place. I was there when they opened the doors when they first opened. I should have known better because even then they didn't have it together. I kept going though because the doughnuts were light and the short Hispanic woman that's always there is a beast. This being said I will never return after the service I got today. Let's start with the declining in person service. The more people they hired the worse service got. They would stack doughnuts on top of each other and would end up in a huge m... read more
Terrrible customer service . The female employee working there made it obvious she didn't want my service. Won't be coming back . I'm glad there is many other donut shops.
The lady that served us was rude. She didn't listen to us when we told her what our order was and gave us attitude.
customer service is trash. I went in today I was sent the wrong address for an order from a different donut shop and asked the lady there and she constantly kept talking over me "I don't have any orders, we don't sell cakes" like I understand it the attitude I got was horrible. I understand they didn't have orders I'm not stupid I heard her the first time. definitely needs to talked too or some customer service courses. attitude was not needed I just asked a question didn't need to be rude. not going back at all if that was ... read more
I tried there caramel latte and it was okay. I've had better. There butter croissant was really good. The customer service not that great.
Frequently asked questions about Highland Donuts
How is Highland Donuts rated?
Highland Donuts has a 4 star rating with 266 reviews.
When is Highland Donuts open?
Highland Donuts is open now. It will close at 8:00 p.m.