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Hilton Garden Inn Manhattan
- Hotels
- Manhattan, KS
About this business
Location details
410 S 3rd St, Manhattan, KS, 66502, United States
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Aside from the people partying it was a nice hotel. The hotel has just opened up but the staff seemed to be experienced or at least well trained.
Fantastic! A very pleasant stay. Staff was helpful. The room and amenities were superb. Will plan to stay at this Hilton again the next time I am in Manhattan.
I recently returned from Afghanistan and my family and I decided to stay here. It was very nice, very clean, and a very good overall stay.
Beds were very comfortable. Pillows were great. Towels very fluffy. Housekeeping was hit or miss. One day empty toilet paper wasn't replaced. One day beds weren't made. One day sink wasn't cleaned. But the staff was very nice and corrected problems immediately. I wish they had free breakfast.
Room need new upgrade
Business response:
Thank you, Kimberly. We appreciate your review!
When I checked in I was told that Hotels.com only reserved 1room for me I showed them my confirmation # that showed 2-rooms with 2queen beds on each room they said I have to contact Hotels.com that they cannot help me. They gave me 1room with 2queen beds and 1room with 1king size bed and charge me for the room. When I got to the room it says Welcome Mary so I went back downstairs to let them know the room belong to Mary and Mary was on the counter trying to checkin and they gave the room to her. They gave me a room but I hav... read more
Business response:
Dear Ms. Delosreyes, Thank you for taking the time to share your feedback. I apologize for any confusion regarding the room charges from your recent stay. After reviewing the reservation, I have gone ahead and refunded the charges associated with the room nights that were not used. You should see the refund reflected on your account in the coming business days, depending on your financial institution's processing times. Thank you for bringing this matter to our attention, and we appreciate your patience while we worked to re... read more
The room was just fine. The bed was adjustable which was nice. I like soft and my husband prefers a firmer mattress. I was unhappy about a few things during our stay though. The pool temperature was too cold. My kids finally braved it but I just couldn't even get in. The hot tub temp was nice but the jets didn't work. There should have been more people working the breakfast time. One "chef" was not enough to keep up with the demand of so many people coming down for breakfast at the same time. A bunch of us had to get our kid... read more
Frequently asked questions about Hilton Garden Inn Manhattan
How is Hilton Garden Inn Manhattan rated?
Hilton Garden Inn Manhattan has a 4.4 star rating with 2,590 reviews.
When is Hilton Garden Inn Manhattan open?
Hilton Garden Inn Manhattan is open now. It is open 24/7.