Hilton Garden Inn Queens/JFK Airport

Steve 

on Expedia

2 years ago

The property was in a scary part of town and smelled terrible like cigarette smoke. We even tried a different room and it smelled worse. It was old a showed the wear. The windows were so dirty it was hard to see out of them. 

Raad 

on Expedia

2 years ago

This property was absolutely disgusting. The smell was unbearable and the staff was rude 

Stephen 

on Expedia

2 years ago

Housekeeping only by appointment which i am not used to and room air conditioning was very poor it was not working .The location was in an area very difficult to navigate and parking expensive and limited 

KEIKO 

on Expedia

2 years ago

It was only when I asked about an extra charge of 75 dollar deposit, I got explanation. But even after checked out, it was not refunded. I needed to make phone calls to get it back. (Not sure if I get it back at this point yet). 

Michelle 

on Expedia

2 years ago

This place is a dump. The entire place smelled like a septic backed up. The toilet in my room didn’t even work so perhaps that is what the smell was. Got no sleep before an early flight so spent way too much money to lie awake while my nose was burning from the stench. When I shared my experience I was told I would receive points for a free night in the future. They straight up lied and their customer service “supervisors” use scripted responses about how generous their resolution was. Not only would I not stay at this prope... read more

April 

on Expedia

3 years ago

Had to change rooms 3 times. Dirty, smelly, old, uncomfortable, gross 

Alex 

on Expedia

3 years ago

Property is probably fine. Expedia didn’t send me a confirmation email so when my trip was cancelled I didn’t have a way to cancel the reservation so I got charged for the first night. Then Expedias chat agents tried to pass the buck and blame me for their misstep. I don’t blame the Hilton garden inn at all but I won’t ever use Expedia again.