Hocon Gas

4.3

Propane
Shelton, CT

About this business

Home ServicesPropane

Location details

6 Armstrong Rd, 6 Armstrong Rd, Shelton, CT, 06484, United States

Get directions

Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	9:00 a.m. to 2:00 p.m.
Sun	Closed

4.3179 reviews

Kristen B

5 years ago

Switched to Hocon for my propane thanks to one person, Tony the service manager. Tony helped me with some repairs to my very ancient, but very beloved **** range. In the grand scheme of things these were very small jobs but Tony treated me as if I were converting my whole house to propane. By the way, we now are planning to convert the whole house to propane when we do some renovations. Thank you to Tony and his professional crew, Eric and Jake!

Business response:

Thanks for this! We appreciate your comments. Bill C VP Operations.

PHILIPPE B

5 years ago

Switched from ******** to Hocon thanks to Kathie P****** who has been able to set up everything quickly and at a very competitive price. The process was very smooth. Recommend the ******* team!

Business response:

Thanks so much for the nice review. Can you reach out to me at ********************** so I can learn what the words that the BBB blocked are. Bill C VP Operations

Frank

5 years ago

Pool Heater Repair Hocon responded quickly to my service call during peak season which was much appreciated. They diagnosed and repaired the issue quickly at an affordable price. I will certainly use them the next time I have an issue.

Business response:

Thanks you very much!

John F

5 years ago

Gary (Sales) and Lour (Service Tech) were awesome! We thought we had a small leak (luckily they didn't); however, they were out in less than an hour and fixed it all up. Very happy with the team! ****

Waldde V.

5 years ago

We had a great experience with Hocon they walked us through the process and were there to help every step of the way. Gary was our representative and he went above and beyond. Truly happy with the service.

Business response:

Thanks you very much! Bill C******* VP Operations.

W. G.

5 years ago

Hocon is amazing. They keep our propane tanks on a regular basis. They are always available for emergency service calls. Ashley in their ******** office is outstanding and very professional! GO HOCON! WDG-*******

Business response:

Thanks you so much it means a lot! Bill C******* V.P. Operations

Joe A

5 years ago

We installed a propane fireplace from Hocon Gas, after a few ‘hiccups’ which we were frustrated with, Gary R******* from the Norwalk office rectified the project. He went above & beyond to make sure were were completely satisfied with everything! 5 stars***** to Gary! We definitely do business with them again.

Business response:

Thanks you so much!!

Yanique G

a week ago

I had the most horrible customer service review with Hocon today. I called to discuss the $3 increase in my price from Jan to now (Oct) and instead of receiving an explanation I was made to feel as though I had done something wrong just for asking. She was very dismissive even after I explained to her that my questions were reflective of me not knowing much about Propane. When I asked to speak to the manager I received even more attitude. I have never been so disappointed.

Jerry L

a month ago

i agree with the other reviews. Prices are horrible, customer service is a joke and they are very salesy. Only care about making money. Even if you have a "will call" arrangement (ie, you call for delivery rather than on schedule), they'll just deliver so they can recognize revenue. Several yrs ago they got a new sales lead and he's made the company so money grubbing. Please go elsewhere.

Business response:

Please feel free to reach out to our customer service center and speak to the branch manager at ************for assistance and clarity on our pricing model for your account.