Hocon Gas

Phil R. 

on BBB

2 years ago

After calling a dozen times over the last 5 years due prices being more than double of the competing companies and getting the excuse the billing system has glitches and then they adjust my bill to be more inline with pricing from other companies, you have to watch what they are charging you as they are typically more than double the state wide rate for propane. This call due to the price charged at almost $5.00 a gallon for propane I was told they don't set the prices and it is what it is. I called a local competing company... read more

Mary Jane P 

on BBB

3 years ago

After the 3rd improper billing, I am discontinuing service with Hocon. Even when I have called to have an unwarranted charge removed from a bill, they still haven't corrected it in the next bill. They have the worst accounting practices and software known to business. Their cheery advertising angers me greatly! In 2019 I had to go through a lengthy process whereby they sent my account to collections - without any notice to me that a payment was in arrears (which had happened because of a lost check). Earlier there had also b... read more

TAlyse 

on BBB

3 years ago

This company is a RIP OFF!!! I’ve asked several times to be removed from will call, filled out the paperwork and told that I was removed. Soon as I paid my bill in full on 2 separate occasions, they sent someone to fill my tank up while I was not home twice!!! After I complained about this, I was told that I never was removed from will call!! They are a sneaky, shady company that will apply fees and fill your tank at various different rates just to have you in the hole with them again. If you refuse to pay until they fix the... read more

Linda V 

on BBB

3 years ago

For the last two years Hocon has overcharged me and I have had to call to get the price adjusted. This year they charged me almost $10 per gallon when everyone else is charging $3. When I called to complain a woman named Ms. Donna asked me why I was calling to complain on a Friday morning. (Maybe Tuesday would have been better for her?) Last year they charged me $4 per gallon more than the going rate. When I called each time they miraculously seemed to be able to adjust the bill. Here's an idea.....DON'T OVERCHARGE FROM THE ... read more

Madison B 

on BBB

3 years ago

Stay away from this company. They are liars. You call in and ask for help and you can’t send into a cloud of call center where no one educated can help you. We have been out of propane for a week and they said they won’t come for another week. They will not help you, they are liars, and they are the most evil company I’ve ever worked with. STAY AWAY AT ALL COSTS. 

Charles C 

on BBB

4 years ago

I had Hocon Gas of Norwalk, CT install a 500 gal. in-ground propane tank at my home after leasing a tank from them for many years. The Hocon installers failed to make the connection to the anode when installing the tank. The connection is necessary to stop the tank from corroding due to in-ground DC current. I spotted the error after the installation was complete and corrected it. I also asked Hocon for a warranty for the tank, and a Hocon employee sent me a copy of the tank manufacturer's warranty, which expressly excludes ... read more

Mark S 

on BBB

4 years ago

There is a constant need to review your bill. Hocon would constantly overcharge then I would have call and get the price adjusted. Recently, when propane is selling for $2.50-3.00/gallon they charged be $8/gallon on a refill! After 2.5 years, that was the straw that broke my back. I closed my account and switched to ******** *** who provided a good lock in rate for a year of $2.32. I understand price fluctuates, and that pricing also depends on volume, but given the amount of propane I was using every year (500 gallons) mana... read more

J. A. 

on BBB

4 years ago

Very Disreputable Company, In February 2020 we purchased a fireplace log set from Hocon Gas ( Gary was salesman). Project was a nightmare from day one. Installers were unlicensed, unprofessional, showed up late, did shoddy work and left a mess. Original log set was inoperable and had to be replaced. Replacement set was used once or twice before spring came. Tried to light log set in the fall and did not work (December 2020). I called Hocon service and was told that if we were worried about it I should shut gas valve and they... read more

Tom R 

on BBB

4 years ago

Very disappointed with customer service. Had someone come out to service my gas log. Nothing wrong with the service, the problem arose when I received the bill. First I was charged a $4.99 fuel fee and then a $15.99 supply fee. When I called to ask about those charges, I was told the fuel fee is standard. I wouldn't mind as much but I live 2.8 miles away. That's an awfully large fuel fee for such a short distance. And the supply fee turned out to be for 4 AA batteries. When the serviceman was there, I told him I had 4 AA bat... read more