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Hollywood Feed
- Pet Stores
- Memphis, TN
About this business
Location details
2015 Union Ave, Memphis, TN, 38104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
They would not answer the phone for curbside so I had to go inside to collect my order.
Business response:
Thank you for taking the time to leave us a review, Naomi! I'm sorry to hear our team was unable to answer the phone when you were picking up your curbside order. It is never our intention to leave our customers waiting, so I have escalated this to the Regional Manager, Christa, so she can address this issue with our team. Again, I apologize for any inconvenience and thank you for this opportunity to improve!
They would not answer the phone for curbside so I had to go inside to collect my order.
Business response:
Thank you for taking the time to leave us a review, Naomi! I'm sorry to hear our team was unable to answer the phone when you were picking up your curbside order. It is never our intention to leave our customers waiting, so I have escalated this to the Regional Manager, Christa, so she can address this issue with our team. Again, I apologize for any inconvenience and thank you for this opportunity to improve!
didn't get the discount for purchase of 13th fromm item.
Business response:
Jennifer, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 2-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. This will be escalated to the regional manager, Christa, so she can take the appropriate action with our team. If you would like to reach out to Christa directly, please email her at christa@hollywoodfeed.com with details regarding your experience. We certainly hope to hear... read more
didn't get the discount for purchase of 13th fromm item.
Business response:
Jennifer, thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 2-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. This will be escalated to the regional manager, Christa, so she can take the appropriate action with our team. If you would like to reach out to Christa directly, please email her at christa@hollywoodfeed.com with details regarding your experience. We certainly hope to hear... read more
Everyone in the supplies section is always friendly and helpful, but no one in the bakery area is ever very interested in getting anything out of the case for me and nearly everything I purchase these days is stale. I know these items are for dogs, but they can probably taste everything better than we can. If the baked goods I get continue to be dried out, I'm going to stop purchasing from the bakery there. In my opinion, this is substandard for Hollywood Feed.
Business response:
We appreciate you taking the time to leave us a review. We take feedback from our customers very seriously so that we can continue to learn and improve. I am so sorry that your recent visit to our Union location was not a positive experience. We strive to offer our guests the best customer service each time they visit any of our locations, and I apologize that we did not meet that expectation during your visit. We certainly apologize if we have fallen short of that expectation during your visit. The quality of food that we ... read more
Everyone in the supplies section is always friendly and helpful, but no one in the bakery area is ever very interested in getting anything out of the case for me and nearly everything I purchase these days is stale. I know these items are for dogs, but they can probably taste everything better than we can. If the baked goods I get continue to be dried out, I'm going to stop purchasing from the bakery there. In my opinion, this is substandard for Hollywood Feed.
Business response:
We appreciate you taking the time to leave us a review. We take feedback from our customers very seriously so that we can continue to learn and improve. I am so sorry that your recent visit to our Union location was not a positive experience. We strive to offer our guests the best customer service each time they visit any of our locations, and I apologize that we did not meet that expectation during your visit. We certainly apologize if we have fallen short of that expectation during your visit. The quality of food that we ... read more
Sometimes, I feel they over charge
Business response:
Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs to be addressed. We have a team dedicated to keeping our prices competitive with other retailers, and we even have a price match guarantee! If you find a competitor has the same product at a lower price, don't hesitate to let us know, we are happy to match that price! We would love to know the specific product you might be referencing ... read more
Sometimes, I feel they over charge
Business response:
Thank you for reaching out to us with your concerns. Hearing from our customers is important to us. Even if the feedback is negative, we appreciate the communication so that we know what needs to be addressed. We have a team dedicated to keeping our prices competitive with other retailers, and we even have a price match guarantee! If you find a competitor has the same product at a lower price, don't hesitate to let us know, we are happy to match that price! We would love to know the specific product you might be referencing ... read more
The customer service at this location specifically could be better. The staff members are sort of friendly but seem scattered and not well trained.
Business response:
Thank you for taking the time to leave us a review, Michelle! We always appreciate feedback from our customers as it helps us learn and improve. At Hollywood Feed, we pride ourselves on excellent customer service, so I'd like to apologize as it seems we dropped the ball during your last visit. I will escalate this to the regional manager, Christa, so she can address the team concerning this issue. If you would like to reach out directly about your visit, please email her at christa@hollywoodfeed.com. We appreciate this op... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 2,147 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.