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Hollywood Feed
- Pet Stores
- Rockwall, TX
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Rockwall, TX. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different br... read more
Location details
2930 Ridge Rd, Rockwall, TX, 75032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I came in on Saturday with my husband and the customer service was horrible. I saw one of the regular employees her name tag said Jordyn, she’s usually always behind the counter but there was an older woman that I’ve never seen who was just rude, I overheard a conversation she was having and it was just nasty, she was also extremely pushy and cut me off every time I tried to speak. I did a three star review today because I came in with my mom and I got the employees names that were there today (Morgan and Giovani) and they... read more
Business response:
Your concerns are noted and we apologize for the negative experience you had with one of our employees. We are pleased to hear that Morgan and Giovani provided you with excellent customer service during your recent visit. We strive to provide top-notch service to all of our customers and will address this issue with the employee in question. Thank you for bringing this to our attention. If you have any further feedback, please don't hesitate to reach out to us at (469) 868-2050.
Very professional staff, got me the product I needed for our dog and it worked saving me a trip to the Vet.
Business response:
Thank you immensely for your wonderful feedback, Geno. We are thrilled to hear that our professional staff was able to help you find the product you needed for your dog. We appreciate your support and hope to see you again soon.
The staff is always nice helpful & willing to help with anything I love going to this location 💜
Business response:
Thank you for your kind words, Levi! We're thrilled to hear that our staff has been helpful and accommodating during your visits. We appreciate your support and look forward to serving you again soon.
Sales person was awesome. She was so helpful and suggested great products for my needs
Business response:
Thank you for your positive review, Kathy! We're glad to hear that our sales person provided excellent assistance and recommended products that met your needs. If you have any further questions or require additional assistance, please don't hesitate to reach out to us at (469) 868-2050.
Came close to closing and was helped right away:) team were nice!
Business response:
Thank you for your positive review, Erica! We're glad to hear that our team was able to assist you quickly, even close to closing time. We appreciate your kind words and hope to continue providing excellent service in the future.
This is a great place. Big selection at a good price. Helpful staff and quick service. Thank you
Business response:
Thank you, Ray, for your positive feedback! We're glad you had a great experience at Hollywood Feed. Our team strives to provide a wide selection of products at competitive prices, along with helpful service. We appreciate your support and look forward to serving you again soon!
Super friendly and welcoming environment! Jordan was extremely helpful and wanted to assist. You can tell Jordan’s heart is in it for customers and their animals.
Business response:
Thank you so much for your kind words, Keana! We're thrilled to hear that you had a great experience at Hollywood Feed. We'll make sure to pass along your compliments to Jordan. We appreciate your support and look forward to serving you and your furry friends again soon!
Great !!! We had great service and just what we were looking for in dog toys - and more!
Business response:
Thank you for your feedback, Judy! We're glad to hear that you had a positive experience and found the dog toys you were looking for. If there's anything else we can assist you with, please don't hesitate to reach out to us at (469) 868-2050.
Clerk was very informative a made suggestions for my needs. The store is amazing. Coming back soon
Business response:
Hello Cheryle! Thank you so much for taking the time to leave us such a fantastic review. We're thrilled to hear that our knowledgeable clerk was able to assist you and provide helpful suggestions for your needs. We take great pride in offering an amazing store experience to our customers. Your kind words are truly appreciated, and we can't wait to take care of you again soon at Hollywood Feed!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 161 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.