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Hollywood Feed
- Pet Stores
- Olive Branch, MS
About this business
Location details
7363 Goodman Rd, Olive Branch, MS, 38654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
I have been getting fresh and natural cat litter for years, always in green bag (it is even shown on web site) this time I asked for unscented as always and told him green bag, when got home, green bags, have some let from last time so am sure) but these say fragrence, so now I have to return these 3 bags, one of my cats is 14 and has lymphoma so do not want to upset especially, SO NOW i HAVE TO BRING BACK 3 BAGS AND HAVE THEM LUGGED INTO STORE, AND THEN WHAT, not happy
Business response:
Thank you for taking the time to reach out to us, Ruth. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your interactions with the staff at our Olive Branch location missed the mark. I had made sure to escalate your complaint to the Regional Manager of this location, Michael, so that they can address this matter with the team. I was relieved to hear that... read more
I have been getting fresh and natural cat litter for years, always in green bag (it is even shown on web site) this time I asked for unscented as always and told him green bag, when got home, green bags, have some let from last time so am sure) but these say fragrence, so now I have to return these 3 bags, one of my cats is 14 and has lymphoma so do not want to upset especially, SO NOW i HAVE TO BRING BACK 3 BAGS AND HAVE THEM LUGGED INTO STORE, AND THEN WHAT, not happy
Business response:
Thank you for taking the time to reach out to us, Ruth. Feedback from our customers is exceptionally important, as it helps us to learn where we need to improve. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear that your interactions with the staff at our Olive Branch location missed the mark. I had made sure to escalate your complaint to the Regional Manager of this location, Michael, so that they can address this matter with the team. I was relieved to hear that... read more
I was just at Hollywood Feed in Olive Branch, Ms. I was next in line and a male cashier open another register and totally ignored me and waited on another customer who was not in line but on the side of the line where everyone else were. I don’t have to spend my money where I ignored regardless of my color I happy to go to Petco than to come back here where I’ve been buying my dog food for 4 years.
Business response:
Carleen, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. We thank you for your honesty and concern dealing with our Olive Branch store. Hollywood Feed never wants anyone to feel disrespected while shopping. At Hollywood Feed, we take pride in providing excellent customer service to every customer. We value every customer no matter the background, gender, color of skin, and sexual orientation because we are here... read more
I was just at Hollywood Feed in Olive Branch, Ms. I was next in line and a male cashier open another register and totally ignored me and waited on another customer who was not in line but on the side of the line where everyone else were. I don’t have to spend my money where I ignored regardless of my color I happy to go to Petco than to come back here where I’ve been buying my dog food for 4 years.
Business response:
Carleen, thank you for reaching out to us and expressing your concerns. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. We thank you for your honesty and concern dealing with our Olive Branch store. Hollywood Feed never wants anyone to feel disrespected while shopping. At Hollywood Feed, we take pride in providing excellent customer service to every customer. We value every customer no matter the background, gender, color of skin, and sexual orientation because we are here... read more
Don't lie about your products being made in USA with USA ingredients. Be honest and say the truth. I refuse to buy Made in America of global ingredients. Stop lying!
Business response:
Thank you for your feedback Sherry. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. We are saddened that you do not believe in our Hollywood Feed commitment and trust. Hollywood Feed is committed to offering high-quality foods, USA-made treats, toys, beds, and more. Hollywood Feed also remains committed to the community. Our Mississippi Made, Pennsylvania Made, New York Made, Wisconsin Made, and many other Hollywood Feed products are sourced 100% from the United States and... read more
Don't lie about your products being made in USA with USA ingredients. Be honest and say the truth. I refuse to buy Made in America of global ingredients. Stop lying!
Business response:
Thank you for your feedback Sherry. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. We are saddened that you do not believe in our Hollywood Feed commitment and trust. Hollywood Feed is committed to offering high-quality foods, USA-made treats, toys, beds, and more. Hollywood Feed also remains committed to the community. Our Mississippi Made, Pennsylvania Made, New York Made, Wisconsin Made, and many other Hollywood Feed products are sourced 100% from the United States and... read more
I have always been extremely happy with my service there. But yesterday was an exception. Salesperson had told me that the tick and flea collars were the same except the large was longer. When I opened it I found that the large is also larger in diameter. When I went to exchange, I was told it couldn’t be returned because it had been opened. This was $60+ that I feel was wasted. I don’t want to put that fat collar on my Shitzu.
Business response:
Kay, thank you for taking the time to reach out to us. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about your experience at our Olive Branch store. A wonderful thing we offer is our Hollywood Feed Promise. If your pet doesn't love it or if you don't love it, we will gladly replace or refund it. This includes open bags of treats and food! We train and talk to our staff on helping every customer in the best way possible. So, again, I am sorry about your shoppin... read more
I have always been extremely happy with my service there. But yesterday was an exception. Salesperson had told me that the tick and flea collars were the same except the large was longer. When I opened it I found that the large is also larger in diameter. When I went to exchange, I was told it couldn’t be returned because it had been opened. This was $60+ that I feel was wasted. I don’t want to put that fat collar on my Shitzu.
Business response:
Kay, thank you for taking the time to reach out to us. Our staff strives to provide the best possible customer service in the industry. Therefore, I am sorry to hear about your experience at our Olive Branch store. A wonderful thing we offer is our Hollywood Feed Promise. If your pet doesn't love it or if you don't love it, we will gladly replace or refund it. This includes open bags of treats and food! We train and talk to our staff on helping every customer in the best way possible. So, again, I am sorry about your shoppin... read more
Not ever welcoming when I come in. I always come here due to convenience. I’m asked if I need help because it’s the right thing to do. But I notice some people get asked if they want them to take their bag out or even show interest in helping or educating about a product,more like racially profiled. I buy $100 bag monthly and I noticed how the manager speaks to white vs black people and how they offer to carry the bag out. Carrying my bag doesn’t bother me cause I decline it anyway but it should be across the board. All blac... read more
Business response:
Lacresa, thank you for taking the time to leave us a review. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and well-informed recommendations, so I'd like to apologize for your experiences as it appears we've dropped the ball. We do value every customer no matter the background and color of skin and believe in making every customer feel important. We train our staff to help everyone in the best way p... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 2,022 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.